Back-end Support/ Technical Support

Expected Salary:
Employment Type:
Part Time
Public ID Verified

Basic Information

Contact Number
Member Since
November, 2019
Bachelors Degree
10 years in Technical Field

Top Skills

Animation Specialist


Recruitment Assistant


Wireless Network skills: • Outage escalation to other carrier  To ensure immediate restoration of lease line outages to other carriers through proper coordination and follow ups. • Complaints handling  Check any network alarm and initiate initial isolation.  Correct understanding of complaint for proper escalation to other group. • Support to BSS network  2G/3G monitoring

Paper Works Skills: • Prepare Bidding Documents • Provide quotations to clients • Manage schedule of Sales Agents • Handle special accounts/projects and coordinate directly to clients • Provide weekly report on pending quotations and deliveries

Technical Support Skills: • Handles Onboarding Package Requests.  Create scripts for deletion/creation/moving of Active Directory of new hire/re-hire to the respective areas.  Handles manual restart on new hire package item due to automation failure, including Active Directory, Basic Entitlement, SSOPassword, Idrives, Mailbox Polling, and Welcome Emails. • Handles Profile Migration Requests.  Check request details and assigning of task to proper support.  Coordinate with support during the migration process and monitoring the request until completed. • Creates mailbox for new hire and handle mailbox migrations. • Handles Blackberry and GOOD work removal and deployment. • Handles Software Removal and Deployment. • Answer user inquiries via Email, Office Communicator, and Avaya Phone. • Assists users on software issues through Remote Desktop, Office Communicator, and VNC tool.

Skill Rating

Admin & Office (Virtual Assistant)

Project Coordinator
Admin Assistant
Recruitment Assistant
Personal Assistant
Appointment Setter
Email Management
Data Entry
Travel Planning
Human Resource Management
Quality Assurance
Event Planner


Amazon Product Ads
Bing Ads
Media Buys
Google AdWords
Facebook Ads

Customer Service and Admin Support

Customer Support
Social Media Moderation
Phone Support
Email Support
Tech Support
Content Moderation
Community Forum Moderation

English Skills

Tutoring Teaching

Graphics and Multimedia

Logo Design
Animation Specialist
Web page Design
Video Editing
User Interface Design
Shirt Design
Recording Audio
Print Design
Podcast Editor (Audio Editor)
Graphics Editing
3D Modeling

Marketing and Sales

Social Media Marketing

Project Management

Web Development Project Management
Design Project Management
Marketing Project Management
Other Project Management
Software Development Project Management

Software Development / Programming

Desktop Applications
iOS development
Software QA Testing
Android development

Web Development

Joomla Development

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