Customer Retention Specialist

Expected Salary:
Negotiable
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
27
Gender
Female
Contact Number
Member Since
November, 2019
Education
Bachelors Degree
Experience
more than 7 years BPO experience

Top Skills

Email Support

Phone Support

Customer Support

Summary

I have been working in a BPO industry for the past 7 years. I started as a customer service representative in a Telecommunications account where I deal with customers both via phone, email, and live chat. I was then promoted as Customer retention expert wherein my goal was to keep as many customers as possible and increase their loyalty. My experience polished my communication skills. It made me excellent in multitasking and problem solving. I have skills on Microsoft office, Photo and Video editing.

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Personal Assistant
Travel Planning
Transcription
Research
Quality Assurance
Project Coordinator
Event Planner
Email Management
Data Entry
Admin Assistant

Customer Service and Admin Support

Phone Support
Email Support
Customer Support
Community Forum Moderation

English Skills

Speaking
Writing
Tutoring Teaching
Translation

Graphics and Multimedia

Video Editing

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