General Virtual Assistant

Expected Salary:
$900.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
23
Gender
Female
Member Since
November, 2019
Education
High School Diploma
Experience
3 years of experience

Top Skills

Speaking

Medical Services

Admin Assistant

Summary

Medical Virtual Assistant / Receptionist (Phone Support, Patient Coordination) EZ Eyecare Inc.,

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing Scheduled appointments, registered patients, and assisted Called and faxed pharmacies and other practices patient information Minor experience in insurance verification RingCentral as the main phone-line system Utilized RevolutionEHR, TAB EHR, Practice Fusion as our baseline of patient information Adhered to HIPAA guidelines Minor Social Media Management

Customer Service Representative, Sales Chat Support Ibex Global | August 2019 to January 2020 Answered customer chats and inquiries promptly with minimal wait time Developed community reputation through a commitment to customer satisfaction and strong client relationships Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Medical Virtual Assistant (Receptionist) MDCS Dermatology, New York | Jan 2019 - Feb 2020 Received inbound calls to schedule appointments, and initiated out-bound daily calls to follow up with patients regarding lab results, doctor's availability, or to return voicemails Scheduled and confirmed appointments, communicate with patients, and updated patient records Supported various administrative duties by transcribing, data entry, and filing documents Used AthenaHealth/AthenaNet to schedule appointments for doctor visits and procedures Used Klara as our cloud-based system to secure healthcare communication from patients to doctors and staff Taught patients about medications, procedures, and care plan instructions Adhered to strict HIPPA guidelines to protect patient privacy

Skill Rating

Admin & Office (Virtual Assistant)

Data Entry
Email Management
Event Planner
Appointment Setter
Recruitment Assistant
Admin Assistant
Personal Assistant

Customer Service and Admin Support

Customer Support
Email Support
Phone Support

English Skills

Tutoring Teaching
Speaking
Writing

Graphics and Multimedia

Logo Design
Recording Audio
Video Editing
Graphics Editing

Professional Services

Medical Services
Real Estate Services

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