Medical Virtual Assistant / Receptionist (Phone Support, Patient Coordination) EZ Eyecare Inc.,

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing Scheduled appointments, registered patients, and assisted Called and faxed pharmacies and other practices patient information Minor experience in insurance verification RingCentral as the main phone-line system Utilized RevolutionEHR, TAB EHR, Practice Fusion as our baseline of patient information Adhered to HIPAA guidelines Minor Social Media Management

Customer Service Representative, Sales Chat Support Ibex Global | August 2019 to January 2020 Answered customer chats and inquiries promptly with minimal wait time Developed community reputation through a commitment to customer satisfaction and strong client relationships Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Medical Virtual Assistant (Receptionist) MDCS Dermatology, New York | Jan 2019 - Feb 2020 Received inbound calls to schedule appointments, and initiated out-bound daily calls to follow up with patients regarding lab results, doctor's availability, or to return voicemails Scheduled and confirmed appointments, communicate with patients, and updated patient records Supported various administrative duties by transcribing, data entry, and filing documents Used AthenaHealth/AthenaNet to schedule appointments for doctor visits and procedures Used Klara as our cloud-based system to secure healthcare communication from patients to doctors and staff Taught patients about medications, procedures, and care plan instructions Adhered to strict HIPPA guidelines to protect patient privacy