My name is Mathilda May Tosca T. Po. Exposing my self to the profession of being a General Virtual Professional for years, I have developed and mastered how to get the work done quickly with the best quality outcome.
I always wanted to be a part of a Client-centric business. The combination of excitement, determination, and confidence that I have the necessary set of skills to perform not just what my client is expecting but to go beyond their expectations and provide the duties and responsibilities of an effective, energy-efficient and purpose-driven hesitation was never a hindrance for me in applying in for this position. With over 8 years of work experience both in customer service and assisting clients, I do believe I am fit for the job. I was first hired in a call center industry focusing on health insurance where I get to have at least 50 calls a day. After 4 years working, I decided to set my goals higher and fortunately got a job as a Quality Assurance Specialist in a financial firm in which I worked for 2 years. Those 6 years were fast and I didn’t even notice how time flies but something is telling me that I can do more and I needed to do more. I heard of a company just opened months after I decided to resign in my previous job. They were hiring Virtual Assistants. With no experience of being one, applying to the position was never a hindrance. I got the job and was hired by a client owning a Real Estate and Livestock business in New South Wales, Australia. I worked with Agents and Property Managers. I was the Business Administration of the Team and I was first tasked to do reception where I get to talk to tenants requesting for house maintenance and landlords asking where to pay and the necessary details they want to know, name it and I got to work with invoices needed to be entered in Property Tree. Weeks go by I started making flyers, brochures and video editing for open homes, just listed, sold properties, property guide brochure both in rental and sales. I get to make weekly newsletters for Property Management. I schedule routine inspections with two different CRMs (Reapit and Maintenance Manager), staff calendars, I send emails and all types of correspondence (expiring leases, vendor reports, price reduction, contract request) to vendors, purchasers, creditors, and tenants. I schedule anniversary letters to both purchasers and vendors too. I worked with different CRMS related to Real Estate. Such as Agent Box and APS Dream wherein we need to enter every property starting from appraisal to settlement. Not forgetting about the contract checklist and lots of data entering. A lot of tasks to master but with almost 2 years of doing it, I can say I am a pro!
I always have this attitude of working things fast with quality results. Not to brag but often I get to have a 90-day action plan completed in just 2 weeks. I also believe that every day is a learning process that I need to face. I am great at multitasking and a highly organized individual. I do believe that achieving maximum productivity with minimum wasted effort or expense is achievable.
The next client I had was from Montgomery, Alabama, and owned a real estate company. Working for them, I got used to different CRMs which include Liondesk, Zillow, and Realtor. One of the key roles that I was given is to communicate with Leads from these CRMs through calls, emails, and SMS for both Rentals and Sales in a weekly, monthly, and quarterly basis making sure nothing is left behind and of course with the help of website utilization that includes Gulf Coast CMLS, Craig’s List, Crexi and Realnex that held me responsible for uploading every single data that also includes importing of Leads from lead generation sites into Liondesk CRM. Besides, I would make flyers and brochures needed both residential and commercial Sales that got me to work with other administrative tasks such as email management, calendar management, and data entering.
I then worked with another client in Canberra, Australia. My job still includes both Sales and Property Management which literally the same workload and tasks for my previous clients. From email management down to working with our actual Leads/Clients. The only specific thing that differs was, I worked both in established residences and a house and lot package which we offer. What I do is match the perfect package for a potential client that meets their criteria and from there, business starts running.
The most recent client I worked with is located in San Diego, CA which she also is a Realtor which lets me work with actual contracts, agreements, any forms related to Real Estate. Work with Bankers, Brokers, Lenders, Escrows, and people who are involved in a specific transaction.
To formally end my letter, I just want to let you know that I'd be thrilled to meet you and learn more about this job opening, and show you my potential in making your business flourish.
Again, We are partners in accelerating your growth as a business.
Thank you for your time and looking forward to hearing from you soon!
Looking forward to hearing from you,