Virtual Assistant

Expected Salary:
Employment Type:
Part Time
Facebook Connected
Public ID Verified

Basic Information

Contact Number
Member Since
February, 2020
Bachelors Degree
3 years

Top Skills

Email Support

Admin Assistant

Phone Support


Job Experiences: • Frieght Solution Specialist/ Freight Broker - Contact personel between shippers and carriers, negotiating rates between shippers and carriers, 24/7 customer service contact for shippers and carrier, negotiating rates for load shipmemts between shipper and carrier.

• Individual Contractor /Virtual Assistant– Real Estate Circle Prospecting and Appointment Setting for US-based independent investors and licensed realtors; March 2018 – present Daily tasks done for previous clients: o Cold calling/Appointment Setting (Circle Prospecting, FSBO’s, Expired Listings and Absentee owners or Vacant listings) o CRM management (Adding Contacts, Adding Follow-ups, Calendar Management) o Sending follow up emails and making follow up calls & SMS for soft and hard nurtures o Making Cash offer to prequalified leads o Lead generation/Creation (Buyer and Seller List) o Skip tracing using Propstream and True People Search

• Customer Service Supervisor – Macy’s Account at Sitel Corporation (Baguio City); 2012-2018 • Campaign Manager/Appointment Setter – Allied Web Designs (Baguio City); 2010-2012 • Technical Support Representative – AT&T Account at Sitel Corporation (Baguio City); 2009-2010 • Telemarketer / Appointment setter - BTS – Buy the Staff INC., (Baguio City); 2008-2009 • Fine Dining Waiter – Da Marco Italian Restaurant (Shanghai City, China) ; 2007- 2008 • Room Attendant / Waiter – Venus Park View Hotel (Baguio City) 2007 • Waiter / Setter – Shooters Bar and Restaurant (Baguio City) 2006


• Has experience in Circle Prospecting /Appointment Setting • Has knowledge on how to operate MOJO Dialer, Vulcan 7 Dialer and Grasshopper Dialer • Has knowledge on how to do Skip Tracing using Propstream • Has Knowledge on how to operate CRMs (Podio, Pipe Drive) • Was trained and has the experience to handle a team • Has experience in analytical evaluation of team performance • Can work with minimal supervision • Good knowledge with Microsoft Excel, Word, and PowerPoint • Has experience in both voice and non-voice LOBs

Training Course Completed:

• Six Sigma White Belt Training • Call Center Management • Coaching 101 • Mentorship training (All 13 modules) • Bill to Pay - (BTP) Fundamentals • Basic Training for Trainers fundamentals (BTT) • Skill & Knowledge Enhancement Plan – SKEP (Root Cause Analysis Training)

Skill Rating

Admin & Office (Virtual Assistant)

Personal Assistant
Quality Assurance
Email Management
Admin Assistant
Appointment Setter
Data Entry

Customer Service and Admin Support

Phone Support
Email Support
Customer Support
Tech Support

English Skills


Marketing and Sales

Lead Generation

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