CSR, Transcription, Virtual Assistant

Expected Salary:
Employment Type:
Full Time
Public ID Verified

Basic Information

Contact Number
Member Since
March, 2020
Bachelors Degree
4 years

Top Skills

Email Support

Customer Support

Phone Support


EMPLOYMENT HISTORY 07 MAY 2017 – 02 OCTOBER 2019 CUSTOMER CARE EXECUTIVE/MANAGER-ON-DUTY Pacific International Hospital Port Moresby, Papua New Guinea • Answer patient medical queries, either via phone or email • Booking an appointment requested by the referral doctor • Coordinate with doctors and nurses whenever there’s medivac or ambulance pick-up from airport. • Able to do receipting/billing, when deem necessary • Coordinate with the different company once patient was referred and follow up on the mode of payment. • Monitoring the patient’s and doctor’s statistics, on daily basis. • Give update or report, if any issues, to the COO. 02 FEBRUARY 2017 – 31 MARCH 2017 REGISTERED NURSE Cebu Puericulture and Maternity House Inc. Cebu City, Philippines • Provide holistic care to the patient • Maintain well-being of the patient and privacy • Monitor vital signs • Give medication on time as per doctor’s prescription. • Provide a proper endorsement to the next duty nurse 04 AUGUST 2014 – 27 NOVEMBER 2014 CUSTOMER SERVICE REPRESENTATIVE Firstsource Solutions Limited Cebu City, Philippines • Answer customer queries in relation to their mortgage account over the phone (account information, mortgage balance, sending of mortgage statements, process payments over the phone). • Sends call tracker which shows pending and completed queries received by the customer. 04 MARCH 2013 – 15 AUGUST 2013 CUSTOMER ACCOUNT EXECUTIVE Convergys Corporation Cebu City, Philippines • Troubleshoots internet connection issues over the phone. • Escalates calls to various departments depending on customer’s queries. • Check status of trouble ticket and provides status to the customer real time. • Upsell various products and value-added services to suit customer’s needs. • Provides accurate information to customer’s queries in relation to their account. 01 AUGUST 2011 – 31 JANUARY 2013 CUSTOMER SERVICE REPRESENTATIVE Qualfon Philippines Inc. Cebu City, Philippines • Activate new SIM card or reactivate old SIM card. • Port out numbers from one service provider to another. • Troubleshoots mobile phone issues (unable to make or received calls, unable to send or received messages). • Escalate level 2 technical issues to service provider. • Check outages and creat trouble ticket. • Answers complaint calls and any other customer queries. • Reviews pending technical issues and provide update to customers. EDUCATIONAL ATTAINMENT 07 JUNE 2004 – 09 MARCH 2007 02 JUNE 2003 – 12 MARCH 2004 03 JUNE 2002 – 14 MARCH 2003 01 JUNE 1998 – 08 MARCH 2002 BACHELOR OF SCIENCE IN NURSING Butuan Doctors’ College Butuan City, Philippines BACHELOR OF SCIENCE IN NURSING UV Gullas College of Medicine Mandaue City, Philippines (Transferred to Butuan – hometown) BACHELOR OF LAW University of San Jose-Recoletos Cebu City, Philippines (Not completed – shift to Nursing) BACHELOR OF ARTS IN POLITICAL SCIENCE University of San Jose-Recoletos Cebu City, Philippines

06 JUNE 1994 – 13 MARCH 1998 04 JUNE 1988 – 11 MARCH 1994 SECONDARY Timber City Academy Butuan City, Philippines GRADE SCHOOL Timber City Academy Butuan City, Philippines PERSONAL INFORMATION Date of Birth Gender Nationality Marital Status Religious Affiliation Language Proficiency CHARACTER REFERENCES Dr. Frank Torova 08 JULY 1981 FEMALE FILIPINO SINGLE ROMAN CATHOLIC ENGLISH, FILIPINO Consultant Surgeon Pacific International Hospital Papua New Guinea +675 7217 9063 Maria Luz Alvaro Human Resources Manager Pacific International Hospital Papua New Guinea +675 7201 1002 Arun Narayanan IPD Manager Pacific International Hospital Papua New Guinea +675 7100 2850

Skill Rating

Admin & Office (Virtual Assistant)

Data Entry

Customer Service and Admin Support

Customer Support
Phone Support
Email Support

English Skills


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