Customer Service/QAS/Compliance officer

Expected Salary:
$500.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
32
Gender
Male
Contact Number
Member Since
March, 2020
Education
Associates Degree
Experience
10

Top Skills

Customer Support

Email Management

Quality Assurance

Summary

Tenure in Customer Service (Call Centre): 10 years

Handled roles: 1. Outbound agent 2. Frontline Support 3. Subject Matter Expert 4. Operations Supervisor & Interim Senior Supervisor 5. Risk & Compliance officer

Skill sets: 1. Analytical 2. Leadership and Management 3. Organizational

Those skill sets listed above allowed myself to gain experiences that helped my campaign and company to achieve: 1. Identifying trends and patterns in handling SLA (through thorough investigation and RCA) 2. Interpreting data to ensure business is intact and on track 3. Integration of new information across the site 4. Proper delivery of communication to every employees in my span (e-mail communiques) 5. Integrity as part of the system 6. Innovation as to ensure that our ideas evolve to the betterment of the business 7. Promoting excellence to the ff: a. Productivity - ensuring tasks are made with integrity and keeping deadlines in check (Managing appointments/meetings through MS Outlook calendar activities, MS Excel spreadsheets in recording Team Performance, Creating professional presentation(s) through MS PowerPoint during Performance Review, Call analysis through QFinity & Verint) b. Teamwork/Collaboration - keeping team mates intact by all means through solid support (e-mail communication, one-to-one coaching, and focus group discussions) c. Planning - promoting strategic business-customer centric planning in handling projects

Above anything else, I am always willing to learn!

Skill Rating

Admin & Office (Virtual Assistant)

Personal Assistant
Appointment Setter
Research
Quality Assurance
Human Resource Management
Event Planner
Email Management
Data Entry
Admin Assistant

Customer Service and Admin Support

Community Forum Moderation
Tech Support
Social Media Moderation
Phone Support
Email Support
Customer Support
Content Moderation

English Skills

Translation
Speaking
Writing

Finance and Management (Virtual Accountants)

Financial Analysis
Inventory Management
Strategic Planning
Bookkeeping
Business Plans

Graphics and Multimedia

Video Editing

Marketing and Sales

Lead Generation
Telemarketing
SEO

Project Management

Other Project Management

Webmaster

Wordpress

Writing

Web Content Writing
Creative Writing
Blogging

The Ultimate Salary Guide For Hiring Filipino Virtual Assistants
_____

How much should you pay your Filipino virtual assistant? Download our free ultimate salary guide for hiring virtual staff in the Philippines

We believe the worker should get 100% of the pay, and we also believe the employer should not have to pay a third party a monthly "management" fee! We don't mark-up salaries. VirtualStaff.ph provides you a simple place to find and hire a quality virtual assistant in the Philippines