Customer Service/QAS/Compliance officer

Expected Salary:
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Contact Number
Member Since
March, 2020
Associates Degree

Top Skills

Customer Support

Email Management

Quality Assurance


Tenure in Customer Service (Call Centre): 10 years

Handled roles: 1. Outbound agent 2. Frontline Support 3. Subject Matter Expert 4. Operations Supervisor & Interim Senior Supervisor 5. Risk & Compliance officer

Skill sets: 1. Analytical 2. Leadership and Management 3. Organizational

Those skill sets listed above allowed myself to gain experiences that helped my campaign and company to achieve: 1. Identifying trends and patterns in handling SLA (through thorough investigation and RCA) 2. Interpreting data to ensure business is intact and on track 3. Integration of new information across the site 4. Proper delivery of communication to every employees in my span (e-mail communiques) 5. Integrity as part of the system 6. Innovation as to ensure that our ideas evolve to the betterment of the business 7. Promoting excellence to the ff: a. Productivity - ensuring tasks are made with integrity and keeping deadlines in check (Managing appointments/meetings through MS Outlook calendar activities, MS Excel spreadsheets in recording Team Performance, Creating professional presentation(s) through MS PowerPoint during Performance Review, Call analysis through QFinity & Verint) b. Teamwork/Collaboration - keeping team mates intact by all means through solid support (e-mail communication, one-to-one coaching, and focus group discussions) c. Planning - promoting strategic business-customer centric planning in handling projects

Above anything else, I am always willing to learn!

Skill Rating

Admin & Office (Virtual Assistant)

Personal Assistant
Appointment Setter
Quality Assurance
Human Resource Management
Event Planner
Email Management
Data Entry
Admin Assistant

Customer Service and Admin Support

Community Forum Moderation
Tech Support
Social Media Moderation
Phone Support
Email Support
Customer Support
Content Moderation

English Skills


Finance and Management (Virtual Accountants)

Financial Analysis
Inventory Management
Strategic Planning
Business Plans

Graphics and Multimedia

Video Editing

Marketing and Sales

Lead Generation

Project Management

Other Project Management




Web Content Writing
Creative Writing

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