I have been in customer service industry for more than 5 years, and my most recent experience has been handling incoming calls, chats and email in the high tech industry. The opportunity to connect with people is one reason I particularly enjoy this business and the challenges that go along with it, My strength is my attention to detail and when I commit to do something, I'll make sure it gets done and on time. I have been working as customer service and handled multiple accounts such as telecommunications and logistics, wherein receiving phone calls , chats and email regarding mobility, cable and internet service. Processing an upgrade and reactivating the service through payment using major credit cards, explaining monthly bills by providing detail of the charges and also some basic troubleshooting if needed. I also handled logistics with United Parcel Service mainly receiving phone calls regarding package delivery, shipping rates, setting up shipment online and tracking UPS delivery. Helping customers to process investigation and refund. Handling complaints and provide accurate solution. I am more than happy to demonstrate the full value of my service just as soon you as you gave me the chance to do so. Thank you.