Highly capable and very flexible in working at various areas related to Administrative Operations, Customer Service, Lead Generation and Project On-boarding and Marketing Functions for US and Canada markets. With extensive knowledge in dealing with different environment utilizing CRM and ERP solutions and strategy. Practice and carry out the values, interpersonal skills and discipline pertaining to Initiative, Conflict Resolution, Integrity, Critical and Strategic Thinking, Multi-tasking, Time Management and Goal-Setting. With experience in Airline Reservation software - Global Distributions System such as Sabre and Amadeus. Well-versed in delivering results to the high demands of many group or organizations— including customers, service users, colleagues and suppliers of both captive and third party Business Process Outsourcing companies. Full application of basic computer skills and functions such as word processing programs, spreadsheets, email platforms, operating systems, office suites, presentation softwares and internal communication tools. With experience in carrying out tasks for ISO certification mandatory audit such as handling documents, office set-up and arrangements and contributing to strategic office policies.