An awarded personnel with 5 years experience in Quality Assurance and 4 years of experience in the leadership role. I have handled 12 Quality Representatives in the BPO industry both local and international. An experienced Call Center agent and gathered several awards and certificates in the field of Customer Service especially under Customer Satisfaction.
As a freelancer, I have completed multiple projects with full consideration in meeting the clients' needs and delivering standards. Expert in lead generation, research and management, I can assure client projects are delivered with utmost diligence and efficiency.
Adept in Microsoft office including Word, Powerpoint and Excel. Has knowledge in Zoho, Amazon Seller Central, Googles sheets and lead generation platforms such as Hunter, SalesNav and Datanyze.
Experienced in Amazon Seller and Vendor Central report creation including profit listings, revenue data analysis and PPC traffic. With knowledge in campaign creation using Mailchimp. Moreover, has experience in Transcription, Waveform and Audioform creation for Podcasts using Headliner and Omny.
Other skills include: · Data Entry · Customer Service · Lead Generation · Quality Assurance · Program Management · Management Skills