Vance Adriane Angayan

NonProfitEasy - San Francisco

Website Community Manager/Customer Service Representative/Team Lead Sutherland Global Services, Davao City, Davao del Sur Provided outstanding client service via phone, email, and chat, addressing over 50 inquiries daily. Utilized CRM software to record interactions and ensure precise follow-up. Maintained and managed commercial and residential properties. Performed preventative maintenance and coordinated with service providers. Managed work orders, communicated with tenants and property owners. Handled purchasing supplies and materials, worked with outside vendors via email, text, and phone. Handled Zendesk tickets (emails) throughout the day, providing prompt and effective responses to client inquiries. Assisted clients via Zoom in setting up and managing crowdfunding campaigns, ensuring engagement. Built, grew, and managed the online community through daily webinars, timely responses to comments and queries, and monitoring feedback and reviews. Promoted to team leader after 6 months, overseeing multiple customer service teams across emails, chats, and phone calls. Monitored team performance, provided coaching and support, and addressed complex issues requiring higher-level authority. Implemented a new FAQ section, reducing repetitive inquiries by 35% and enhancing support efficiency. Provided top-notch customer service via phone, email, and chat, handling 50+ inquiries daily. Achieved a 95% customer satisfaction rating through timely and effective issue resolution. Used CRM software to log interactions and ensure accurate follow-up. Executed effective troubleshooting procedures to resolve customer issues efficiently. Delivered comprehensive product information to enhance customer comprehension. adrianevanceyan@gmail.com +63995- 378- 8618 Feb. 2020 - Dec. 2023 Technical Support Consultant/ Customer Service Representative May 2015 - Jan. 2