Joel De la cruz
Customer Support Representative
Bacolod, Philippines|Verified Account
Preferred Salary:
₱10,127/month (Approx $176.00)
Preferred Employment:Part Time
Top Skills
customer service
tech support
organizational skills
time management
account manager
phone support
email support
chat support
SUMMARY
EDUCATIONAL DETAILS
University of Negros Occidental Recoletos
Bachelor of Science in Civil Engineering
SY 2011 - 2013Technological University of the Philippines - Visayas
Bachelor of Science in Engineering Technology
SY 2014 - 2015WORK HISTORY
Concentrix - Bacolod
Advisor II – Tech & Billing Support Resolved complex billing issues, collaborated with technical teams, handled customer inquiries, processed adjustments, and recommended system improvements.
Employment period : 1970 - 1970Transcom Worldwide - Bacolod
Customer Service Representative – Handled billing and retention concerns, managed customer accounts, and performed upselling to drive revenue growth.
Employment period : 1970 - 1970