Customer Service Specialist

Expected Salary:
$600.00/month
Employment Type:
Freelance
Public ID Verified

Basic Information

Age
52
Gender
Female
Contact Number
Member Since
July, 2020
Education
Bachelors Degree
Experience
14 years

Top Skills

Phone Support

Customer Support

Email Support

Summary

I have worked as a Customer Support Specialist for over 11 years in the BPO industry, plus a few more years online. I had been trained to service customers over the phone, or through chat or email. Currently, I have an affinity for Customer Service, Email Support, Help Desk/Ticket Support, Live Chat Support, Transcription and Translation (English - Filipino - Cebuano) and Voice Support.

Online experience of over 3 years: -Handling chat requests; -Handling email requests and tickets via various ticketing systems; -Handling customer accounts (Billing, Refunds, Cancellation. etc..); -Handling inbound and outbound calls.

I have dealt with difficult scenarios and customers, and always provided options for a win-win situation. I have mastered the art of delightful interaction and complete customer care satisfaction.

I am not perfect but with my strong educational background I would only require minimum training. I am goal-driven and can work well in a team as well as independently.

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Personal Assistant
Appointment Setter
Transcription
Research
Quality Assurance
Email Management
Data Entry
Admin Assistant

Customer Service and Admin Support

Content Moderation
Social Media Moderation
Phone Support
Email Support
Customer Support
Community Forum Moderation
Tech Support

English Skills

Writing
Tutoring Teaching
Translation
Speaking

Writing

Editing Proofreading

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