It was on year 2017 when I first apply in a BPO company. Fortunately, I got hired right away and was assigned in the customer care department. During those time I was able to gain skills and experiences on how to properly handle different situations with positivity and build a good relation with the customers to make sure that they are being handled properly. I was in the company for 2 years and 8 months but recently our company have to retrench because of the effect of the pandemic.