Sales Associate | Telus International Philippines August 2019 - February 2020 Taking Inbound, outbound, and live chat for a car reservation company in Australia and New Zealand.
Sales Associate | Convergys April 2018 - January 2019 Outbound cold calling to prospective customers. UK telco postpaid account.
Customer Service Representative | Alorica December 2016 - May 2017 Taking inbound calls from a Telco company. Answering customer's general queries and providing basic troubleshooting steps.
Online service specialist 2 | Western union Philippines October 2013 - February 2016 After completing the probationary period from my previous employer (VXI GLOBAL) I was regularized and absorbed by Western Union. Taking inbound calls and offline task. Resolving customer issues about money transfers. Resolving fraud activities.
Online service specialist 2 | VXI Global April 2013 - October 2013 Updating the information about the money transfer. Taking inbound calls from a money remittance company (customers and store agents). Answering general questions from the customer. Checking status of the money remittance.
Customer Service Representative | Startek Philippines September 2012 - February 2013 Taking inbound calls from a Telco company. Answering general questions, providing basic troubleshooting steps.