I worked as a Customer Care Representative in Intercontinental Hotels Group for over 2 years. I was responsible in assisting guests with reservations and other hotel related inquiries, provide support to hotels for information, function as a central source of marketing information for both guest and hotel and act as a liaison between member and hotel to ensure customer satisfaction, coordinate all aspects of member account services by serving as the primary point of contact and resource to resolve IHG Rewards Club service concerns and make decisions in relation to point adjustments and provide support in othet departments such as Guest relations and IHG Rewards club areas by: Acting as resource in order to provide assistance, solutions and research for difficult situations. Currently, I am employed by Okada Manila Resort as an Electronic Gaming Operations Ambassador, I am responsible in warmly welcoming guests to Okada Manila Resort, explaining the gaming machines product and how to play the gaming machines, explaining the players club program to guests and signing them up as members, processes payment for large wins, as well as clearing note and cashless card jams and refilling cashless card, explains cashless system technology and maintaining a safe and clean environment for our guests to enjoy. But due to Covid - 19, the resort is temporarily closed.