Virtual Assistant/Customer Support/Email Support

Expected Salary:
$1500.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
32
Gender
Female
Contact Number
Member Since
August, 2020
Education
Bachelors Degree
Experience
6 years

Top Skills

Phone Support

Customer Support

Email Support

Summary

I've been working as Customer Service Representative for more than 8 years now and I've worked for well know companies in USA and Australia. I assisted customers both from consumer, small businesses, and macro businesses.

CUSTOMER SERVICE * I receive inbound calls from business and residential customers whose internet, tv, mobile and fixed-line service are provided by our company.

COMPLAINT CASE MANAGER * I was catering complaints from customers and provide resolution with their billing and technical concerns. Those customers we usually assist are those who are about to raise their issue to the Telecommunication Ombudsman and Media.

When we say resolution, its not exactly what the customer's want that we provide but what they need with how their services works.

EMAIL/CHAT SUPPORT

  • Aside from receiving inbound calls from the customers, we also assist them via email. Specially those who are too busy to spend their time over the phone.

I speak with the different areas of our company via chat or email, in order to resolve the concern of the customer and change their negative thought about the company to an awesome experience that they can likely share to their families, friends and colleagues.

Skill Rating

Customer Service and Admin Support

Email Support
Community Forum Moderation
Content Moderation
Customer Support
Tech Support
Social Media Moderation
Phone Support

English Skills

Speaking
Writing
Tutoring Teaching
Translation

Professional Services

Real Estate Services
Architectural and Engineering Services
Legal Services
Medical Services

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