GSSC Claims Officer (Casualty Express) - QBE GSSC March 2020 - present Ensure compliance with QBE policies, procedures and relevant legislation and regulations Ensure compliance with delegated authority limits Raise and authorize claims payments for valid invoices and within authority limits Review claims transferred from EO onshore Chase necessary documents from either Broker, Insured and Third Party Solicitors through emails Doing housekeeping by clearing emails and proper relabeling of documents Review Medical Reports and encode injury, treatment, complications and prognosis Review General Damages and Special Damages before offering settlement to claimant
SENIOR CUSTOMER SUPPORT OFFICER CTP - QBE GSSC September 2018 - February 28, 2020 Provide technical support to team by being the subject matter on the process Prepare, update and proof read new and existing process desktop procedures (DTPs) Maintain coordination with onshore creation and/or revisions of DTPs Support CSOs in processing transactions Manage and execute training needs of existing team and new hires Coaching of CSOs as required Manage work flow and ad-hoc requests including reporting performance dashboards and KPIs Plan and implement methods to improve overall technical expertise of CSOs
CUSTOMER SUPPORT OFFICER CTP - QBE GSSC- April 16, 2016-September 2018 Solving customer's concern real time such as inquiries, new business and renewal. Communicate with other Support team such as Complex and Credit Control through calls and emails for customer's concern who needs there specialization.
CUSTOMER ASSOCIATE EXECUTIVE - CONVERGYS PHILIPPINES INC. December 16, 2013-July 15, 2015 provides excellent customer service to clients. We activate customer's equipment such as internet, phone and cable which is the main product of the company. If customer experienced difficulties with their services we go beyond our job description, and assist customer as much as possible, such as technical troubleshooting with their equipment, checking billing information, suggesting what would be the best service package they could have and every issue and resolution are documented.
TECHNICAL SUPPORT REPRESENTATIVE / CUSTOMER RETENTION TEAM - QUALFON PHILS. INC. April 22, 2013-November 25, 2013
Technical Support Representative – provides customer service such as giving out of information about the products and plans as well as setting up their accounts. Also performs basic troubleshooting with the customers device especially their phones.
Customer Retention Team – receives escalated calls from Technical Support Representative, check the documentation they have created a well as the troubleshooting steps that has been performed. Check carrier billing system for any discrepancies with regard to customers devices’ information, updates and changes their billing if there is any mismatch. Check customer’s coverage area if there is any problem with towers and networks. Communicates with the carrier's customer representative such as AT & T, T-mobile, Verizon and Sprint’s if the transaction is not resolved in our end.
HUMAN RESOURCE ASSISTANT - NH AGRO INDUSTRIAL INCORPORATED May 28, 2012-April 15, 2013 Hiring of applicants and preparing for their requirements. Making sure that newly hired applicants fill in forms for their benefits, such as SSS, PHILHEALTH, PAG-IBIG and TIN. Insures and correct employee’s time card for payroll. Handles timekeeping; monitors employee’s tardiness, under time and absences. Receives IR or incident report, issue memo for those who failed to follow company rules and regulations. Responsible for employees enrollment and deletion to company’s chosen insurance company. Responsible for scheduling of seminar for City Health Office, for employee’s to acquire Health Certificate. Monitoring of Sea-based employee requirements such as fisher folk id, seaman book and passport. Filing and controlling necessary documents for HACCP as HACCP Coordinator. Filing, controlling and updating of 201 files. Performs other related jobs as related to human resource and operations as assigned by direct superior.
HUMAN RESOURCE CLERK - CITRA MINA GROUP OF COMPANIES – MGTR, INC. January 25, 2011 – March 15, 2012 Work with the HR Coordinator in the conduct of hiring and training new employees Handles the HR files, records and reports
CHRD Assistant Document Control Officer (ADCO) – (appointed July 2, 2011-March 15, 2012) Responsible for implementing and maintaining systems that ensure all documents and records provide evidence of conformity to Quality and Food Safety Management Systems (ISO 9001 and 22000)
Internal Auditor – member (August 1, 2011-March 15, 2012) The IA Teams main function is to ensure the effective implementation of internal audit in assessing the effectiveness and efficiency of the organization’s Quality and Food Safety Management System and evaluate its capability in conformance to ISO, BRC, EU, other applicable standards, and organizational requirements and in compliance to the statutory and regulatory requirements.
