Customer Service Specialist

Expected Salary:
$400.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
33
Gender
Female
Contact Number
Member Since
September, 2020
Education
Bachelors Degree
Experience
4years

Top Skills

Appointment Setter

Tech Support

Customer Support

Summary

Work Experience:

Teleperformance 
Cebu City,Cebu
Telephone Banker JP Morgan Chase  
June 12,2018 – 2020

• Handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person. • Deal with usually concern customer deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial need, • Resolve conflicts and manage customer expectations • Determine customer needs and provide appropriate solutions through relationship building • Problem Solving Skills • Make appropriate decisions on behalf of the customer quickly and effectively

Convergys Bacolod
Customer Service Representative/Technical Support Level 2
October 24 2016 – February 11 , 2018

• Working with customers/employees to identify computer problems and advising on the solution • Logging and keeping records of customer/employee queries • Analysing call logs so you can spot common trends and underlying problems • Updating self-help documents so customers/employees can try to fix problems themselves • Working with field engineers to visit customers/employees if the problem is more serious

Javlon Trading Telesales Executive Du Chanel Partner United Arabs Emirates January 2016 – October 2016

• Deliver prepared sales talks, reading from scripts that describe products or services in order to persuade potential customers to purchase a product or services or to make decision • Contact businesses or private individuals by telephone in order to solicit sales for goods or services • Obtain customer information such as name, address and payment method and enter orders.

Juicy Avenue Sales Representative United Arab Emirates April 2015 – January 2016

• Recommend, select and help locate the right merchandise • Describe a products, features and benefits • Answer customer queries regarding the store and merchandise • Make suggestions and encourage the purchase of products

VXI Global Services Customer Services Representative At&T Uverse Blue Manila Philippines December 2013 – 2014

• Assisting the manager in writing reports and analyzing data • Communicating with clients • Managing incoming calls and customer service inquiries • Identifying and assessing customers’ needs to achieve satisfaction

SutherLand Global Service Customer Service Representative\Consultant Ebay - United Kingdom Manila Philippines August 2011 – November 2013

• Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies

Skill Rating

Admin & Office (Virtual Assistant)

Appointment Setter

Customer Service and Admin Support

Tech Support
Customer Support

Marketing and Sales

Telemarketing
Sales Representative

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