Work Experience:

Teleperformance 
Cebu City,Cebu
Telephone Banker JP Morgan Chase  
June 12,2018 – 2020

• Handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person. • Deal with usually concern customer deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial need, • Resolve conflicts and manage customer expectations • Determine customer needs and provide appropriate solutions through relationship building • Problem Solving Skills • Make appropriate decisions on behalf of the customer quickly and effectively

Convergys Bacolod
Customer Service Representative/Technical Support Level 2
October 24 2016 – February 11 , 2018

• Working with customers/employees to identify computer problems and advising on the solution • Logging and keeping records of customer/employee queries • Analysing call logs so you can spot common trends and underlying problems • Updating self-help documents so customers/employees can try to fix problems themselves • Working with field engineers to visit customers/employees if the problem is more serious

Javlon Trading Telesales Executive Du Chanel Partner United Arabs Emirates January 2016 – October 2016

• Deliver prepared sales talks, reading from scripts that describe products or services in order to persuade potential customers to purchase a product or services or to make decision • Contact businesses or private individuals by telephone in order to solicit sales for goods or services • Obtain customer information such as name, address and payment method and enter orders.

Juicy Avenue Sales Representative United Arab Emirates April 2015 – January 2016

• Recommend, select and help locate the right merchandise • Describe a products, features and benefits • Answer customer queries regarding the store and merchandise • Make suggestions and encourage the purchase of products

VXI Global Services Customer Services Representative At&T Uverse Blue Manila Philippines December 2013 – 2014

• Assisting the manager in writing reports and analyzing data • Communicating with clients • Managing incoming calls and customer service inquiries • Identifying and assessing customers’ needs to achieve satisfaction

SutherLand Global Service Customer Service Representative\Consultant Ebay - United Kingdom Manila Philippines August 2011 – November 2013

• Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies