Site Technology Operations Intern
July 27, 2018 - October 2018 TeleTech Robinsons, Ortigas, Extension Junction, Sto. Domingo, Cainta, 1900 Rizal
⦁ Led Intern team on assigned tasks and activities. ⦁ Performed re-imaging and deployment of desktops. ⦁ Assisted operations real time based on their raised tickets. ⦁ Maintained physical inventory of technology assets. ⦁ Handled a Project for Donation. ⦁ Capture an Operating system (Image) for donation and mount it in a bootable flash drive. ⦁ Configured a switch to assign an IP to each port. ⦁ Created a local server that will capture and deploy custom image.
Customer Service Representative June 2019 - January 2020 Quantrics Enterprises Inc. SM BPO Building, Taytay Diversion Rd, Dolores, Taytay, 1920 Rizal
⦁ On average, answering 60 inbound customer calls per day in a friendly and courteous manner. ⦁ Discussing billing issues with the customer and offering possible solutions. ⦁ Providing information on additional products and services. ⦁ Addressing and resolving any problems exist.