Skills: - Communication skills -Creating a word file for knowledge transfer -Installation of software and configuration of company's computer hardware operating system using SCCM Supports customers with internet connection and email issues • Troubleshoots LAN, Wi-Fi connections • Officer in charge • 24/7 on call for support. • Configure Desktops and Laptops • Regular health check of Desktops, Laptops and other IT equipment • Perform scanning for virus of infected computers • Anti-virus software maintenance • Microsoft security patches and software updates maintenance • Maintained Workstations, Servers, Routers and Switches • Performed regular software deployments and software patches • Modem and router configuration • Internet connection optimization • Supporting IT associates in daily tasks • Performs regular inventory • Handles 200+ users plus branches (Cebu, Cagayan, Gensan, Davao, Batangas, Manila Outports) • Asset tagging of equipment. • Creating monthly summary of mobile cost report for the all the business unit for IT budget • Perform regular test of the WIFI connection. • Repair and Assemble HP computers • Setup laptops and desktops for the users. • Customer Service Support. • Daily checking of equipment for each meeting room. • Knowledgeable on printer troubleshooting. • Performing troubleshoot remotely for branch offices. • Occasional visit for the branch offices. • Knowledgeable on performing troubleshoot for mobile devices. • Secure IT equipment. • Inventory: Mobile, Desktop, Laptop etc. IT equipment. • Managing and requesting for procurement of mobile devices. • Assisting admin for procurement of mobile devices. • Daily check of tickets (Incident/ Request). • Follow up and updating pending tickets for the user. • Ensure all the user’s ticket will be resolved. • Daily update of work notes of ticket to prevent aging. • Manage the flow of the daily operation. • Perform back up and re-image of laptop/desktops. • Performing IT clinic for software. • Demonstrating new IT equipment. • Orient new users on how to use SNOW. • Perform troubleshooting to software issues. • Knowledgeable on trouble shooting Microsoft Office. • Knowledgeable on trouble shooting Windows 7. • Perform update and extract attendance of each user. • Replace toners and cartridges of printer. • Procure toners and cartridges to keep stocks. • Re-imaged back up laptops during contingency. • Assist users to recover from cyber-attack. • Assist IT associates to retrieve and clean up servers during the cyber-attack. • Assist the company to resume operations during and after the cyber-attack. • 24/7 re-imaging of unit for the laptops/desktops for the operations during the cyber- attack.