Tech Support

Expected Salary:
Negotiable
Employment Type:
Part Time
Facebook Connected
Public ID Verified

Basic Information

Age
25
Gender
Male
Contact Number
Member Since
September, 2020
Education
Bachelors Degree
Experience
5

Top Skills

Tech Support

Customer Support

Email Support

Summary

Skills: - Communication skills -Creating a word file for knowledge transfer -Installation of software and configuration of company's computer hardware operating system using SCCM Supports customers with internet connection and email issues • Troubleshoots LAN, Wi-Fi connections • Officer in charge • 24/7 on call for support. • Configure Desktops and Laptops • Regular health check of Desktops, Laptops and other IT equipment • Perform scanning for virus of infected computers • Anti-virus software maintenance • Microsoft security patches and software updates maintenance • Maintained Workstations, Servers, Routers and Switches • Performed regular software deployments and software patches • Modem and router configuration • Internet connection optimization • Supporting IT associates in daily tasks • Performs regular inventory • Handles 200+ users plus branches (Cebu, Cagayan, Gensan, Davao, Batangas, Manila Outports) • Asset tagging of equipment. • Creating monthly summary of mobile cost report for the all the business unit for IT budget • Perform regular test of the WIFI connection. • Repair and Assemble HP computers • Setup laptops and desktops for the users. • Customer Service Support. • Daily checking of equipment for each meeting room. • Knowledgeable on printer troubleshooting. • Performing troubleshoot remotely for branch offices. • Occasional visit for the branch offices. • Knowledgeable on performing troubleshoot for mobile devices. • Secure IT equipment. • Inventory: Mobile, Desktop, Laptop etc. IT equipment. • Managing and requesting for procurement of mobile devices. • Assisting admin for procurement of mobile devices. • Daily check of tickets (Incident/ Request). • Follow up and updating pending tickets for the user. • Ensure all the user’s ticket will be resolved. • Daily update of work notes of ticket to prevent aging. • Manage the flow of the daily operation. • Perform back up and re-image of laptop/desktops. • Performing IT clinic for software. • Demonstrating new IT equipment. • Orient new users on how to use SNOW. • Perform troubleshooting to software issues. • Knowledgeable on trouble shooting Microsoft Office. • Knowledgeable on trouble shooting Windows 7. • Perform update and extract attendance of each user. • Replace toners and cartridges of printer. • Procure toners and cartridges to keep stocks. • Re-imaged back up laptops during contingency. • Assist users to recover from cyber-attack. • Assist IT associates to retrieve and clean up servers during the cyber-attack. • Assist the company to resume operations during and after the cyber-attack. • 24/7 re-imaging of unit for the laptops/desktops for the operations during the cyber- attack.

Skill Rating

Admin & Office (Virtual Assistant)

Email Management
Admin Assistant
Data Entry

Customer Service and Admin Support

Email Support
Tech Support
Social Media Moderation
Phone Support
Customer Support

English Skills

Speaking
Translation
Writing

Graphics and Multimedia

Logo Design
Video Editing
Print Design
Recording Audio
Graphics Editing

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