I have over 5 years experience in Customer Support, Marketing Consultant, and VA. I am a graduate of General Management which includes the study of Human Resource, business accounting, marketing, entrepreneurship, and all other business related studies. My goal is to provide excellent service by resolving issues in a professional, friendly and timely manner. I’m a well-rounded professional with experience in phone support, email, SMS and chat using any support platforms. I have no qualms in learning new processes and technologies as well. I actually look forward to it as it means I can widen my own knowledge.
My greatest achievement as a customer support is that I was being awarded as “Monthly Top Agent” and “Overall Top Agent”. I was also a peer mentor to help agents and share the good practices I have. I was also responsible for handling all general questions, technical support, refunds and as well as reporting any issues or bugs to our creative team for immediate action. I was instrumental in the significant increase of paid users, which increased sales. I have also developed canned responses to common issues for our email support and update our help section from time to time. Rest assured that my expertise in customer support can help achieve your goal.