Customer Service/Virtual Assistant

Expected Salary:
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Contact Number
Member Since
September, 2020
Associates Degree

Top Skills

Tutoring Teaching




Sales Development Representative • Focuses on inbound and outbound lead qualification, moving leads into the sales funnel and setting up sales qualified appointments • Lead generation using various platforms like LinkedIn, Google search, ZoomInfo and the like • Helped Marketing Team in creating various campaigns to attract more leads in our sales funnel Leasing Consultant • Managed rental home application process which includes the following: -running background screening; -gathering all necessary documents to get their application fully approved -sending approved and decline notices to applicants; -do necessary follow ups for those approved applicants in reserving the home they got approved at. • Inbound Associate - Handled customer service-related inquiries. This includes viewing requests, application status, payment concerns, repair issues, etc. • Outbound Associate - handled viewing requests; - Contacted applicants in submitting required or missing documents to get their application fully reviewed; - contacted approved applicants in paying security deposit and signing their lease to reserve the home they applied for; - Contacted brokers to seek assistance in reaching out to applicants and approved applicants to follow up on necessary documents to close their application Team Support Specialist AT&T Mobility | Billing Chat Support ? OIC of the designated team in the absence of team leader ? Facilitates mock chat for the ident?ed Focus Agents within the team ? Coaches individual to ensure improvement and provide real- time feedback to the agent and the team leader ? Works closely with a Team Leader on driving team’s performance and creating action plan which will target agent’s skill gap. Subject Mater Expert AT&T Mobility | Billing Chat Support ? Provide real time assistance to a designated team through chat / ?oor support ? Conducts huddles for product updates and team goals and action plans ? Audits via chat transcript to determine driver | provide specific action plan for the team and selected challenge agents on a specific MTMs. ? Complies with the programs LEAP tactics like Rapid ?re, Skill Transfer, Acceleration huddle to ensure improvement of an agent. ? Provide real-time feedback to an agent while performing remote evaluations. ? Does an outbound call on a daily basis for chats that were disconnected to ensure first call resolution. Billing Chat Representative AT&T Mobility | Billing Chat Support • we assist customer regarding their wireless online accounts and their inquiries regarding their bill and plans Warranty Service Representative AT&T Mobility | Warranty Service Center ? We assist customers regarding problems with their devices and offer extensive troubleshooting, we replace their device for free if it is still under warranty.

Skill Rating

Admin & Office (Virtual Assistant)

Data Entry
Appointment Setter
Personal Assistant
Admin Assistant
Quality Assurance
Email Management

Customer Service and Admin Support

Community Forum Moderation
Phone Support
Customer Support

English Skills

Tutoring Teaching

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