Sales Development Representative • Focuses on inbound and outbound lead qualification, moving leads into the sales funnel and setting up sales qualified appointments • Lead generation using various platforms like LinkedIn, Google search, ZoomInfo and the like • Helped Marketing Team in creating various campaigns to attract more leads in our sales funnel Leasing Consultant • Managed rental home application process which includes the following: -running background screening; -gathering all necessary documents to get their application fully approved -sending approved and decline notices to applicants; -do necessary follow ups for those approved applicants in reserving the home they got approved at. • Inbound Associate - Handled customer service-related inquiries. This includes viewing requests, application status, payment concerns, repair issues, etc. • Outbound Associate - handled viewing requests; - Contacted applicants in submitting required or missing documents to get their application fully reviewed; - contacted approved applicants in paying security deposit and signing their lease to reserve the home they applied for; - Contacted brokers to seek assistance in reaching out to applicants and approved applicants to follow up on necessary documents to close their application Team Support Specialist AT&T Mobility | Billing Chat Support ? OIC of the designated team in the absence of team leader ? Facilitates mock chat for the ident?ed Focus Agents within the team ? Coaches individual to ensure improvement and provide real- time feedback to the agent and the team leader ? Works closely with a Team Leader on driving team’s performance and creating action plan which will target agent’s skill gap. Subject Mater Expert AT&T Mobility | Billing Chat Support ? Provide real time assistance to a designated team through chat / ?oor support ? Conducts huddles for product updates and team goals and action plans ? Audits via chat transcript to determine driver | provide specific action plan for the team and selected challenge agents on a specific MTMs. ? Complies with the programs LEAP tactics like Rapid ?re, Skill Transfer, Acceleration huddle to ensure improvement of an agent. ? Provide real-time feedback to an agent while performing remote evaluations. ? Does an outbound call on a daily basis for chats that were disconnected to ensure first call resolution. Billing Chat Representative AT&T Mobility | Billing Chat Support • we assist customer regarding their wireless online accounts and their inquiries regarding their bill and plans Warranty Service Representative AT&T Mobility | Warranty Service Center ? We assist customers regarding problems with their devices and offer extensive troubleshooting, we replace their device for free if it is still under warranty.