WORK EXPERIENCES
Calibre Cleaners – Customer Service Representative / Scheduling Coordinator (Home-Based) (May 2019 – August 2019) ● Handle customer’s quotation request and booking the requested cleaning schedule. ● Assign the scheduled cleaning to a team/cleaning professional. ● Follow up with customers before their appointment as a reminder. ● Follow up with customers after their appointment to get their feedback.
Infonet Systems and Services Pte Ltd – Customer Service Representative (Home-Based) (Feb 2018 – August 2018) ● Handle sales inquiry and quotation request. ● Handle repair and service request and assign to a service engineer. ● Communicate with the customer via the phone, email, and chat. ● Create and submit reports daily.
Loanworks Technologies – Provisioning Officer & Senior Technical Support Officer for Novatel Telecommunication (ISP) (June 2016 – April 2017) • Provision the internet service of the customer base on the selected package. • Setup account and services of the customer in database and radius. • Provide advanced support in troubleshooting internet connection and e-mail issues. • Configure modem settings and set up a wireless network.
Acquire Asia Pacific – Customer Support Officer for Novatel Telecommunication (ISP) (Aug 2015 – June 2016) • Handle technical and billing concern. • Provide support in troubleshooting internet connection and e-mail issues. • Configure modem settings and set up a wireless network. • Handle Inbound / Outbound / Email and Chat / Social Media.
Concentrix Daksh – Customer Service Representative for Bell Canada (Telco) (Feb 2015 – June 2015) • Handle technical and billing concern for 3 LoB. • Assists customers in activating and troubleshooting receivers for satellite TV. • Upsell products, equipment or add-on service available for customers.
Convergys Malaysia – TSR Tier-2 Escalation for Orcon (ISP) (July 2014 – Dec 2014) • Provide an advanced level of support in troubleshooting internet connection and e-mail issues. • Configure modem settings and set up a wireless network. • Handle escalated tickets, faults and conduct data usage investigation.
Convergys Malaysia – TSR Tier-1 for Orcon (ISP) (Jan 2014 – July 2014) • Provide the first level of support in troubleshooting internet connection and e-mail issues. • Configure modem settings and set up a wireless network. • Escalate tickets or raise a fault to the appropriate resolver group.
Stellar Philippines Inc. - Customer Solutions Specialist for Vivid Wireless (ISP) (May 2012 – March 2013) • Handle technical, billing and sales concern. • Assists customers in setting up an account and activating their device. • Troubleshoot internet issues of 4G network. • Configure modem settings and set up a wireless network.
ATOS – Service Desk Analyst for Coca-Cola North America (B2B) (December 2011 – March 2012 / Project Based) • Provide the first level of support and handle the resulting incidents or service requests. • Troubleshoot software, hardware, blackberry, connectivity and browser problems. • Handle password reset for the network or a certain application through active directory. • Escalate or rout tickets to the appropriate resolver group or
Orchid Cybertech Services Inc. – ADSL Engineer, Tier-3 Escalation for TPG Telecom (ISP) (December 2010 – March 2011) • Handle faults or escalated issue due to network and infrastructure problem. • Send tech dispatch to the premise of the customer if necessary. • Troubleshoot internet connection problems and e-mail client issues.
Orchid Cybertech Services Inc. – ADSL Helpdesk, Tier-1 for TPG Telecom (ISP) (July 2010 – December 2010) • Provide the first level of support in troubleshooting internet connection and e-mail issues. • Configure modem, routers, and set up a wireless network. • Assist customers on how to use the domain name server and proxy server.
TELUS International – Technical Support Professional for Microsoft PC Safety (Software) (September 2008 – March 2010) • Troubleshoot security-related issues, basic connectivity, and browser issues. • Remove virus, and all malware infections on a computer via phone or through remote desktop. • Troubleshoot Microsoft windows update issue and validate the copy of Windows OS. • Experience in up-selling Windows 7 OS and Microsoft security essentials.
