Virtual Assistant - Account Manager for a Logistics Company (Non Disclosure Agreement) Responsibilities: o Working with VIP clients to ensure quality, efficiency, satisfaction, and on-time pick up or delivery. o Schedule load appointments. o Provide quoting on “common” lanes. o Sending/responding to customer emails. o Data entry, database update, and facility information update. o Handle escalated load issues. o Inbound and outbound calls to customers, shippers, and receivers. o Following up on pending tasks and designation to personnel. o Ensuring on-time and updated developments on tasks, procedures, and policy. o Coordinating with other departments should issues arise overloads weather if it is an appointment, carrier, carrier replacement or billing issues. o Working on delivering innovations for existing procedures and policies.
HR Adviser for a large Healthcare Company (Non Disclosure Agreement) Responsibilities: o Working with both US and PH based employees, for hr, payroll, benefits, er, recruitment, policy questions, procedures, and or task. o Maintaining, creating, and developing business continuity programs and process improvement projects for the company’s strategic growth to focus on a more robust output. o Reviewing policies, procedures, and some instances of laws regarding employment. o Interpreting policies for employees, managers, directors, VP or anyone in the hierarchy o Answering and assisting concerns regarding payroll, benefits, and compensation. o Walking through employees on accessing policies and procedures online. o Case Management o Case specialist for employee/manager complaints o Walking employees through their w2/w4 tax inquiries and information and BIR tax forms (Philippines). o Working with employee relations for complex concern o Working with Talent Development for training related procedures, policies or materials. o Doing Employment Verification o Assisting talent acquisition with the hiring process such as interviews, sourcing, on-boarding, and orientation. o Experienced in sourcing from different platforms for recruitment. (Monster, LinkedIn, JobsDb, JobsisJobs, etc.)
Senior Operation Representative for Collections - Capital One Capital One Support Services Corporation Northgate, Alabang July 2015 – October 2015 (Graveyard Shift)
Responsibilities: o Collections o Generating/Recovering funds for outstanding debt. o Doing both inbound and outbound collections for inquiries upon cardholders having issues with card related to payments o Doing outbound calls checking with cardholder’s situation, understanding the delay of payment, and offering solutions.
Tier II Specialist, Multiskilled, Assistant TL - West Contact Services Responsibilities: o I started as a Technical Support Specialist to assist any video related, and related technical concerns. o Probing whether service interruption is due to user-related, equipment related, or a related technical matter. o Responsible for setting up appointments for customers that require a technician visit. o Upselling products and services. o Was cross-trained to back office to handle technical services such as packaging a customer’s service, processing complaints, providing rebates/refunds, providing leads for the security system, verifying technician appointments, providing rewards, escalated account correction, escalated billing adjustment. o Eventually cross-trained to mobile carrier retention, handling escalations, processing escalated requests such as corrections for service, changes, high-level adjustment, and assisting high-level customers. o Transferred back to billing and collections, doing account corrections, adjustments, responsible for collecting payments for delinquent accounts. Reviewing account-related revisions that impact a customer’s service. o Multi-skilled agent and was promoted to Assistant TL, handling escalated calls, supervisor/manager calls. Doing high-level adjustments and corrections. Training both newbies and veteran staff. Supports career growth for colleagues, coaching staff for career development. Support for new waves/batches and assisting on facilitating during training