Virtual Assistant

Expected Salary:
Employment Type:
Part Time
Public ID Verified

Basic Information

Contact Number
Member Since
October, 2020
Associates Degree

Top Skills

Personal Assistant

Quality Assurance

Recruitment Assistant


Virtual Assistant - Account Manager for a Logistics Company (Non Disclosure Agreement) Responsibilities: o Working with VIP clients to ensure quality, efficiency, satisfaction, and on-time pick up or delivery. o Schedule load appointments. o Provide quoting on “common” lanes. o Sending/responding to customer emails. o Data entry, database update, and facility information update. o Handle escalated load issues. o Inbound and outbound calls to customers, shippers, and receivers. o Following up on pending tasks and designation to personnel. o Ensuring on-time and updated developments on tasks, procedures, and policy. o Coordinating with other departments should issues arise overloads weather if it is an appointment, carrier, carrier replacement or billing issues. o Working on delivering innovations for existing procedures and policies.

HR Adviser for a large Healthcare Company (Non Disclosure Agreement) Responsibilities: o Working with both US and PH based employees, for hr, payroll, benefits, er, recruitment, policy questions, procedures, and or task. o Maintaining, creating, and developing business continuity programs and process improvement projects for the company’s strategic growth to focus on a more robust output. o Reviewing policies, procedures, and some instances of laws regarding employment. o Interpreting policies for employees, managers, directors, VP or anyone in the hierarchy o Answering and assisting concerns regarding payroll, benefits, and compensation. o Walking through employees on accessing policies and procedures online. o Case Management o Case specialist for employee/manager complaints o Walking employees through their w2/w4 tax inquiries and information and BIR tax forms (Philippines). o Working with employee relations for complex concern o Working with Talent Development for training related procedures, policies or materials. o Doing Employment Verification o Assisting talent acquisition with the hiring process such as interviews, sourcing, on-boarding, and orientation. o Experienced in sourcing from different platforms for recruitment. (Monster, LinkedIn, JobsDb, JobsisJobs, etc.)

Senior Operation Representative for Collections - Capital One Capital One Support Services Corporation Northgate, Alabang July 2015 – October 2015 (Graveyard Shift)

Responsibilities: o Collections o Generating/Recovering funds for outstanding debt. o Doing both inbound and outbound collections for inquiries upon cardholders having issues with card related to payments o Doing outbound calls checking with cardholder’s situation, understanding the delay of payment, and offering solutions.

Tier II Specialist, Multiskilled, Assistant TL - West Contact Services Responsibilities: o I started as a Technical Support Specialist to assist any video related, and related technical concerns. o Probing whether service interruption is due to user-related, equipment related, or a related technical matter. o Responsible for setting up appointments for customers that require a technician visit. o Upselling products and services. o Was cross-trained to back office to handle technical services such as packaging a customer’s service, processing complaints, providing rebates/refunds, providing leads for the security system, verifying technician appointments, providing rewards, escalated account correction, escalated billing adjustment. o Eventually cross-trained to mobile carrier retention, handling escalations, processing escalated requests such as corrections for service, changes, high-level adjustment, and assisting high-level customers. o Transferred back to billing and collections, doing account corrections, adjustments, responsible for collecting payments for delinquent accounts. Reviewing account-related revisions that impact a customer’s service. o Multi-skilled agent and was promoted to Assistant TL, handling escalated calls, supervisor/manager calls. Doing high-level adjustments and corrections. Training both newbies and veteran staff. Supports career growth for colleagues, coaching staff for career development. Support for new waves/batches and assisting on facilitating during training

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Personal Assistant
Quality Assurance
Email Management
Data Entry
Admin Assistant

Customer Service and Admin Support

Tech Support
Phone Support
Email Support
Customer Support

Marketing and Sales


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