Great customer service; Excellent and strong technical knowledge and background; Knowledgeable with the following: DNS and DHCP servers in the backend; Linux and Windows Server (host); FTP and SSH (Shell); Proficient with Microsoft Excel for reporting.
Responsible for staff schedules to ensure support coverage is met. Summarizes, analyzes, and submits reports to clients as required.
Good leadership and managerial skills. Trainable and a team-player.