Virtual Service Delivery Specialist

Expected Salary:
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Not Specified
Contact Number
Member Since
October, 2020
Bachelors Degree

Top Skills

Social Media Moderation

Email Support

Phone Support


• Eight years in business process outsourcing industry (Customer Service, Sales and Basic Technical roles). • Eight years in Virtual Service Delivery Specialist job. • Excellent communication both written and oral, and customer service skills; diligent with task follow ups, appointment setting and email management.

EMPLOYMENT HISTORY • RPO-Virtual Service Delivery Specialist (November 2012 - Present) - Learning Manager-Digital Program and Design, Cathay Pacific Airways, HK
- Project Manager, Apple, Retail Learning and Development Inc., China - Learning and Development Manager, Apple Worldwide Reseller Ops, Inc., Singapore - Regional Training Manager, APAC, Michael Page Singapore

Key Responsibilities: - Assist in training needs analysis through surveys, interviews with potential clients, or consultations with training teams. - Facilitates content approval with clients, manages content developing process. - Design, create and edit training manuals, course materials and training modules. - Review training materials from a variety of sources and choose appropriate materials. - Assist in the evaluation of training programs. - Perform administrative tasks such as monitoring costs, scheduling classes, coordinating enrollment, pre and post course assignments.

• Customer Care Representative, Alorica Cebu (January 2012 - August 2012) - AT& T. Account

• Customer Service Representative, Teleperformance Cebu (July 2011 - Jan 2012) - AT& T. Account

Technical Support Representative, Teletech Cebu (January 2011 - June 2011) - Barnes and Noble Account

• Risk Management Analyst, People Support Cebu (October 2007 - June 2008) - JP Morgan Fraud Department Account

• Customer Service Representative, CONVERGYS, Cebu (July 2004-September 2007) - Sprint Together with Nextel Account

OTHER PROFESSIONAL/BUSINESS EXPERIENCES Central Visayas Distributor, Pristine Auto Detailing (July 2017 - Dec 2019) Virtacci Homeowners Association Administrator (January 2017 - Present)

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Personal Assistant
Appointment Setter
Travel Planning
Quality Assurance
Project Coordinator
Human Resource Management
Event Planner
Email Management
Data Entry
Admin Assistant

Customer Service and Admin Support

Customer Support
Content Moderation
Community Forum Moderation
Tech Support
Social Media Moderation
Phone Support
Email Support

English Skills

Tutoring Teaching

Project Management

Web Development Project Management
Other Project Management
Software Development Project Management
Marketing Project Management
Design Project Management
Writing Project Management


Editing Proofreading
Web Content Writing
Technical Writing
Ghost Writing
Creative Writing

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