• Eight years in business process outsourcing industry (Customer Service, Sales and Basic Technical roles). • Eight years in Virtual Service Delivery Specialist job. • Excellent communication both written and oral, and customer service skills; diligent with task follow ups, appointment setting and email management.
• RPO-Virtual Service Delivery Specialist (November 2012 - Present)
- Learning Manager-Digital Program and Design, Cathay Pacific Airways, HK
- Project Manager, Apple, Retail Learning and Development Inc., China - Learning and Development Manager, Apple Worldwide Reseller Ops, Inc., Singapore - Regional Training Manager, APAC, Michael Page Singapore
Key Responsibilities: - Assist in training needs analysis through surveys, interviews with potential clients, or consultations with training teams. - Facilitates content approval with clients, manages content developing process. - Design, create and edit training manuals, course materials and training modules. - Review training materials from a variety of sources and choose appropriate materials. - Assist in the evaluation of training programs. - Perform administrative tasks such as monitoring costs, scheduling classes, coordinating enrollment, pre and post course assignments.
• Customer Care Representative, Alorica Cebu (January 2012 - August 2012) - AT& T. Account
• Customer Service Representative, Teleperformance Cebu (July 2011 - Jan 2012) - AT& T. Account
Technical Support Representative, Teletech Cebu (January 2011 - June 2011) - Barnes and Noble Account
• Risk Management Analyst, People Support Cebu (October 2007 - June 2008) - JP Morgan Fraud Department Account
• Customer Service Representative, CONVERGYS, Cebu (July 2004-September 2007) - Sprint Together with Nextel Account
OTHER PROFESSIONAL/BUSINESS EXPERIENCES Central Visayas Distributor, Pristine Auto Detailing (July 2017 - Dec 2019) Virtacci Homeowners Association Administrator (January 2017 - Present)