Technical Support

Expected Salary:
$300.00/month
Employment Type:
Freelance
Facebook Connected
Public ID Verified

Basic Information

Age
32
Gender
Male
Contact Number
Member Since
October, 2020
Education
Bachelors Degree
Experience
10 Years

Top Skills

Tech Support

Phone Support

Email Support

Summary

Technical Support Specialist Company Name:Bask Technology, Inc. Full-time Dates Employed:Aug 2019 – Present Employment Duration:1 yr 3 mos Provide technical support for Bask and GoDaddy customers Sitel Company NameSitel Total Duration6 yrs 7 mos TitleSubject Matter Expert Full-time Dates EmployedJul 2016 – Aug 2019 Employment Duration3 yrs 2 mos LocationEton Cyberpod - Ortigas (Corinthian), Ortigas AVG Premium Technical Support Account

• Caters advanced security setup and troubleshooting • Manages incident tickets and provides follow up check to ensure resolution • Handles case escalations and provides resolution • Conducts weekly technical huddles for product updates, virus definitions and troubleshooting • Manages daily performance reports, closed tickets and resolution rates • Provides coaching sessions to drive and improve performance and resolution • Attends meetings and report weekly performance and analysis see less TitleTechnical Support Representative Dates EmployedDec 2015 – Jun 2016 Employment Duration7 mos LocationEton Cyberpod - Ortigas (Corinthian), Ortigas AVG Premium Technical Support Account

• Provided resolution for customers’ anti-virus needs • Contacted customer to provide reassurance and peace of mind that the computer will be protected • Troubleshot any software related issues • Handled sales optional service and software to provide additional security and support • Awarded TOP TSR for First financial Quarter for 2016 with the best resolution and customer satisfaction for consecutive three months • Handled Product Certification teams as Subject Matter track trainee and on boarded five teams for live production before being promoted as a Product Specialist see less Show 2 more roles VXI Global Solutions, LLC Inbound Customer Service Representative Company NameVXI Global Solutions, LLC Dates EmployedAug 2014 – Jul 2015 Employment Duration1 yr LocationG/F SM Cyber Two Bldg., EDSA Buendia, Makati, 1226 Metro Manila Western Union International Account • Assisted customers on their money transfer needs over the phone

AT&T Uverse Account • Provided troubleshooting on internet, phone, TV and Email related issues • Assisted customers on any billing and outage related queries • Filed tickets and send onsite technicians see less Accenture Collection Specialist Company NameAccenture Dates EmployedJul 2010 – Feb 2013 Employment Duration2 yrs 8 mos LocationRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong Ci Virgin Media UK Account

• Handled customers with overdue bills and the service; including process payment • Provided assistance on downgrading/upgrading telco, TV and internet service • Assisted customers in need of promise-to-pay payment scheme to maintain service

Skill Rating

Customer Service and Admin Support

Tech Support
Social Media Moderation
Phone Support
Email Support
Customer Support
Content Moderation
Community Forum Moderation

English Skills

Speaking
Writing
Tutoring Teaching
Translation

Graphics and Multimedia

Graphics Editing
Video Editing
Shirt Design
Print Design
Logo Design

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