Tablet2Cases – Freelance Customer Support Specialist • Answers email and live chat requests • Manages returns, replacements, and refunds in both Amazon and Shopify accounts • Responding to Amazon Feedback and Trust Pilot review • Manages the weekly meeting and report • Updating invoices from Amazon to our excel file
Realpage Philippines -Cebu, Tower 2 building, Ayala, Cebu City Customer Service Representative, August 10, 2015 – March 30, 2020 • Maintenance Associate Provides maintenance service to affiliated communities in the US by dispatching work orders to the property onsite office and/or to the on-call technician – both emergency and non-emergency issues. Sending community-wide issues – whiteboards, on-call tech change, page cancellation. • Leasing / Marketing Associate Take phone calls and answer caller’s inquiries about apartments. Offers a good apartment to the prospective callers who want to move in as soon as possible with great pricing and availability. Provides a great deal to the callers by giving them extra perks like amenities that the apartment complex has.
Firstsource Solutions Limited, Skyrise 1 bldg., Cebu IT Park Apas, Cebu City Customer Service Representative, October 29, 2013 – June 2015 • Consent to Lease Department We grant customer’s requests to let/rent out the property. Executes further investigation regarding the application if the customer is letting out the property without our authority. Sending emails to the mortgage advisors to ask an update regarding the case and sending letters to the customers. Add or remove an additional rate to the mortgage account. • Mortgage Servicing- Telephony Manages mortgage account of the customer and offers mortgage to the prospective callers with a great deal in terms of the interest rate. Processing customers’ request to send mortgage statements(such as Balance statement, Interim statement, Certificate of interest, Annual statement and Closing statement) and confirmation letters(such as amending, suspending, canceling, reinstating Direct Debit, and overpayment/underpayment setup, and changing of payment due date) via post. Processing solicitors’ requests to send a redemption statement via fax. Answering customers’ general queries regarding their mortgage and payment transactions. Assist customers’ complaints.
Live2Sell Inc., Fortuna Street, Mandaue City Telemarketing / Telesales Executive, June 2012 – July 2013 • Provides information about college education for both online and campus-based schooling, and also for high school diploma through online. • Provides more information about the degree program that the customer is interested in and other related fields. • Offers the best schools with good standards in terms of academic and major subjects. • Obtain customer information such as name, address, and email address, and phone number. • Obtain customer information for qualifying purposes such as age, the year when they received their high school diploma, if they are a US citizen and affiliation with the US military, access to internet and computer, and also the availability of the customer to go back to school.
Land Bank of the Philippines, Cebu City On the Job Trainee, November 2011 – February 2012 • Data entry of legal documents. • Processing outgoing mails or documents and receiving incoming documents. • And executing some other office works.