I worked in a BPO company for a year before. Where in I educated customers on promotions to enhance sales. Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes. Achieved and consistently exceeded revenue quota through product and service during routine calls. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer emails/requests for products, services, and company information. Answered customer telephone calls promptly to avoid on-hold wait times.