Chat/Email Support/Customer Care Specialist

Expected Salary:
$800.00/month
Employment Type:
Part Time
Facebook Connected
Public ID Verified

Basic Information

Age
36
Gender
Female
Contact Number
Member Since
October, 2020
Education
Bachelors Degree
Experience
13

Top Skills

Email Support

Customer Support

Data Entry

Summary

I have been in the customer service industry for 13 years. My customer service experience has honed my skills in complaint resolutions, phone/email etiquette and to meet as well as exceed customer expectations. I excel in handling customer inquiries, policy changes and resolving conflicts. And, I enjoy getting to know customers and assessing how best to serve their needs.

I have worked for a US based online travel agency where I started off as a customer service agent tasked to answer incoming calls for reservation queries, flight/hotel/car/attraction bookings, changes/cancellations, flight interruptions (weather/aircraft issues) and complaints. Then, I move up to our Resolutions and Retention desk where I assist on supervisor escalations and agent error resolution.

I started doing home-based job last 2014 where I started as a part-time chat and email support for a swimwear company. Here, I assist with product inquiries (sizing/product recommendation), returns/replacement, deliveries and refunds. Then, I worked for a consultation company as a home-based travel concierge and email registration where I schedule/plan their seminars and track their seminar travel expenses. I also did data entry for programmer where I'm tasked to convert online product catalogs to excel files. I also worked for an e-commerce store as email support where I assist with product inquiries, returns, damage good replacements, complaints and refunds.

Currently, I am doing data-entry, email support and account management for a demo solution company.

Skill Rating

Admin & Office (Virtual Assistant)

Data Entry
Admin Assistant

Customer Service and Admin Support

Phone Support
Email Support
Customer Support

English Skills

Speaking

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