Virtual Assistant

Expected Salary:
Employment Type:
Full Time
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Basic Information

Member Since
October, 2020
High School Diploma
5 years

Top Skills

Email Support

Community Forum Moderation

Customer Support


Hi! You can call me Ely. I have over four years of experience in the Business Process Outsourcing industry or contact center specializing in customer service.

I have worked with lead generation, Telco, and cloud storage accounts. I obtained customer support skills through chat, phone, and email channels.

𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐇𝐢𝐬𝐭𝐨𝐫𝐲

𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 | Pru Life UK PH | 𝙹𝚞𝚕𝚢 𝟸𝟶𝟸𝟶 - 𝙰𝚞𝚐𝚞𝚜𝚝 𝟸𝟶𝟸𝟷

• Promote the value of insurance on different types of platforms and assist clients with their policies.

𝐀𝐝𝐯𝐢𝐬𝐨𝐫 𝐈, 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | Concentrix | 𝙼𝚊𝚢 𝟸𝟶𝟷𝟿 - 𝚂𝚎𝚙𝚝𝚎𝚖𝚋𝚎𝚛 𝟸𝟶𝟸𝟷

• Handle customer inquiries or concerns through dual concurrency chats, via email, and phone channels.

• Troubleshoot customer concerns about using the company service.

• Promote company service and help with the purchase.

𝐂𝐡𝐚𝐭 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 | Conduit Global, a kgb company | 𝙽𝚘𝚟𝚎𝚖𝚋𝚎𝚛 𝟸𝟶𝟷𝟾 - 𝙰𝚙𝚛𝚒𝚕 𝟸𝟶𝟷𝟿

• Address customer inquiries or concerns about company service, the status of their orders, and offer plans that fit their need.

• Take dual concurrency chats.

𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 | PEAK Outsourcing | 𝙹𝚊𝚗𝚞𝚊𝚛𝚢 𝟸𝟶𝟷𝟽 - 𝙽𝚘𝚟𝚎𝚖𝚋𝚎𝚛 𝟸𝟶𝟷𝟾

• Take up to five live chats with the customer who reaches out to our client's different types of websites with the goal of converting them into a lead.

If you need customer service support for your business, organization, or project, I could do the work for you.

Skill Rating

Customer Service and Admin Support

Customer Support
Email Support
Community Forum Moderation
Content Moderation
Phone Support
Social Media Moderation
Tech Support

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