Hi! You can call me Ely. I have over four years of experience in the Business Process Outsourcing industry or contact center specializing in customer service.
I have worked with lead generation, Telco, and cloud storage accounts. I obtained customer support skills through chat, phone, and email channels.
𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 | Pru Life UK PH | 𝙹𝚞𝚕𝚢 𝟸𝟶𝟸𝟶 - 𝙰𝚞𝚐𝚞𝚜𝚝 𝟸𝟶𝟸𝟷
• Promote the value of insurance on different types of platforms and assist clients with their policies.
𝐀𝐝𝐯𝐢𝐬𝐨𝐫 𝐈, 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | Concentrix | 𝙼𝚊𝚢 𝟸𝟶𝟷𝟿 - 𝚂𝚎𝚙𝚝𝚎𝚖𝚋𝚎𝚛 𝟸𝟶𝟸𝟷
• Handle customer inquiries or concerns through dual concurrency chats, via email, and phone channels.
• Troubleshoot customer concerns about using the company service.
• Promote company service and help with the purchase.
𝐂𝐡𝐚𝐭 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 | Conduit Global, a kgb company | 𝙽𝚘𝚟𝚎𝚖𝚋𝚎𝚛 𝟸𝟶𝟷𝟾 - 𝙰𝚙𝚛𝚒𝚕 𝟸𝟶𝟷𝟿
• Address customer inquiries or concerns about company service, the status of their orders, and offer plans that fit their need.
• Take dual concurrency chats.
𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 | PEAK Outsourcing | 𝙹𝚊𝚗𝚞𝚊𝚛𝚢 𝟸𝟶𝟷𝟽 - 𝙽𝚘𝚟𝚎𝚖𝚋𝚎𝚛 𝟸𝟶𝟷𝟾
• Take up to five live chats with the customer who reaches out to our client's different types of websites with the goal of converting them into a lead.
If you need customer service support for your business, organization, or project, I could do the work for you.