Virtual assistant

Expected Salary:
$500.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
31
Gender
Female
Member Since
December, 2020
Education
Bachelors Degree
Experience
9

Top Skills

Customer Support

Financial Management

Email Management

Summary

MAY 2018- AUG 2020 ACCENTURE BANK OF TOKYO (MUFG) Money Transfer Department Team Lead/ Supervisor Assist the Manager and/or Department Head in managing, coordinating and supervising daily operations of the unit Manages and allocates the workload of the team based on defined Service Level Agreement for day to day execution so that customer expectations are met Conducts team huddles/meetings with team members Manage/approve all authorized payments, receipts and routine cable messages up to assigned limits of authority Conducts error reports and study sessions Resolves and handles clients’ escalations with minimal supervision Performs regular standard tasks but with opportunity to vary work sequencing Act as a reliever to subordinates and co-officers during their absence

JULY 2014- APRIL 2018 CITIBANK, ROHQ CITI TRAVEL AND EXPENSE
Assistant Manager Performs compliance and ensures timely and accurate processing of Citibank employee reimbursements Subject Matter Expert for UKIE employee reimbursements Decides on rejection of employee reports for non-adherence to policies and adequate documentation, therefore deferring processing until the appropriate level of approval or proper documentation is obtained Ensures that production is performed and executed Service Level Agreement (SLA) to maintain customer satisfaction Participates in the COB planning and implementation for the unit for an effective back-up system within the group Ensures administrative tasks assigned are accomplished on time

APRIL 2012- JULY 2014 CITIBANK, ROHQ ELECTRONIC INVOICE (eInvoice) COMPLIANCE
Payment Specialist Performs compliance and ensures timely and accurate processing of transactions coursed through the P2P eInvoice/AP Applications Decides on rejection of invoices for non-adherence to policies and adequate documentation, therefore deferring processing until the appropriate level of approval or proper documentation is obtained Ensures that production is performed and executed Service Level Agreement (SLA) to maintain customer satisfaction Participates in the COB planning and implementation for the unit for an effective back-up system within the group Ensures administrative tasks assigned are accomplished on time

MAY 2011- APRIL 2012 JP MORGAN CHASE BANK Asia Core Cash Operations Transaction Processing Specialist Responsible for processing of electronic and manual payments, monitoring and processing of GIRO payments, maintenance of client demographics and servicing of client’s portfolios, covering APAC markets. Provides support for effective and efficient processing in terms of: -Repair and verify wire transfer instructions in a timely manner. - Handle report checking and other support tasks. - Ensure that currency cut offs are met and urgent clients are prioritized. - May act as back-up for any function that maybe assigned. - Be able to deliver administrative tasks assigned on time.

Skill Rating

Admin & Office (Virtual Assistant)

Appointment Setter
Travel Planning
Transcription
Research
Quality Assurance
Project Coordinator
Human Resource Management
Event Planner
Data Entry
Admin Assistant
Email Management
Recruitment Assistant
Personal Assistant

Advertising

Bing Ads
Amazon Product Ads
Facebook Ads
Google AdWords
Media Buys

Customer Service and Admin Support

Phone Support
Content Moderation
Customer Support
Community Forum Moderation
Tech Support
Social Media Moderation
Email Support

English Skills

Writing
Translation
Tutoring Teaching
Speaking

Finance and Management (Virtual Accountants)

Strategic Planning
Business Plans
Inventory Management
Financial Forecasting
Xero
Quickbooks
Investment Researching
Bookkeeping
Financial Analysis
Payroll
Financial Management
Accounting
Tax Preparation

The Ultimate Salary Guide For Hiring Filipino Virtual Assistants
_____

How much should you pay your Filipino virtual assistant? Download our free ultimate salary guide for hiring virtual staff in the Philippines