Customer Service Representative

Expected Salary:
$500.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
25
Gender
Female
Member Since
January, 2021
Education
High School Diploma
Experience
7

Top Skills

Customer Support

Phone Support

Tech Support

Summary

APRIL 2021 - OCTOBER 2021 Phone Support and Customer Happiness Lifepro Fitness - Remote - Managing incoming calls - Helps customers with Returns and Refunds - Assist customers with their Replacements and Order Tracking - Provide accurate, valid, and complete information by using the right methods/tools

FEBRUARY 2020 – MARCH 2020 Medical Records Retrieval Specialist Juan Global Business Solutions - Remote - Manage large amounts of incoming calls - Calls medical facilities to request a copy of our client's medical records. - Does admin tasks like data entry, sending emails, and faxing requests.

SEPTEMBER 2019 – FEBRUARY 2020 Tier 2 Technical Support Representative Startek – Angeles City, Pampanga - Manage large amounts of incoming calls and technical inquiries - Helps customers troubleshoot their cable service - Dispatches field technicians for unresolved technical issues. - Assist customers with basic billing questions.

MAY 2019 – SEPTEMBER 2019 Customer Service Representative and Tier 1 Technical Support Sutherland - Clark Freeport Zone, Pampanga - Managing large amounts of incoming calls and customer service inquiries - Provide accurate, valid, and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Helps customers with basic troubleshooting for their mobile phones and internet service. - Helps with customers who has billing concerns - Up-Selling new products and promotions

DECEMBER 2017 – MAY 2019 Customer Service and Technical Support Representative Concentrix (for. Convergys) – Angeles City, Pampanga - Manage large amounts of incoming calls and technical inquiries - Helps customers troubleshoot their satellite cable service - Dispatches field technicians for unresolved technical issues. - Assist customers with basic billing questions.

APRIL 2017 – AUGUST 2017 Chat Support Arvato Bertelsmann – Angeles City, Pampanga - Answering a large number of incoming chat queries - Troubleshooting customer’s Xbox Console

NOVEMBER 2016 – MAY 2017 General Care Agent Alorica – Clark Freeport Zone, Pampanga - Manage large amounts of incoming calls and technical inquiries - Helps customers with basic troubleshooting for their mobile phones - Assist customers with basic billing questions. - Up-Selling new products and promotions

APRIL 2016 – SEPTEMBER 2016 Customer Service, Tier 1 Tech Support, and Sales Representative VXI Global - Quezon City, Manila - Managing large amounts of incoming calls and customer service inquiries - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Helps customers with basic troubleshooting for their mobile phones and internet service. - Helps with customers who has billing concerns - Up-Selling new products and promotions

SEPTEMBER 2015 – MARCH 2016 Customer Service Representative iQor Clark - Clark Freeport Zone, Pampanga - Managing incoming calls and customer service inquiries - Conducts welcome calls for customers with newly purchased vehicles.

JUNE 2014 – MAY 2015 Customer Service and Sales Representative NetcastBPO - Clark Freeport Zone, Pampanga - Managing incoming calls and customer service inquiries - Provide accurate, valid, and complete information by using the right methods/tools - Serves customers by selling products and meeting customer needs.

Skill Rating

Customer Service and Admin Support

Tech Support
Customer Support
Phone Support
Email Support

English Skills

Speaking
Translation
Tutoring Teaching
Writing

The Ultimate Salary Guide For Hiring Filipino Virtual Assistants
_____

How much should you pay your Filipino virtual assistant? Download our free ultimate salary guide for hiring virtual staff in the Philippines