APRIL 2021 - OCTOBER 2021 Phone Support and Customer Happiness Lifepro Fitness - Remote - Managing incoming calls - Helps customers with Returns and Refunds - Assist customers with their Replacements and Order Tracking - Provide accurate, valid, and complete information by using the right methods/tools
FEBRUARY 2020 – MARCH 2020 Medical Records Retrieval Specialist Juan Global Business Solutions - Remote - Manage large amounts of incoming calls - Calls medical facilities to request a copy of our client's medical records. - Does admin tasks like data entry, sending emails, and faxing requests.
SEPTEMBER 2019 – FEBRUARY 2020 Tier 2 Technical Support Representative Startek – Angeles City, Pampanga - Manage large amounts of incoming calls and technical inquiries - Helps customers troubleshoot their cable service - Dispatches field technicians for unresolved technical issues. - Assist customers with basic billing questions.
MAY 2019 – SEPTEMBER 2019 Customer Service Representative and Tier 1 Technical Support Sutherland - Clark Freeport Zone, Pampanga - Managing large amounts of incoming calls and customer service inquiries - Provide accurate, valid, and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Helps customers with basic troubleshooting for their mobile phones and internet service. - Helps with customers who has billing concerns - Up-Selling new products and promotions
DECEMBER 2017 – MAY 2019 Customer Service and Technical Support Representative Concentrix (for. Convergys) – Angeles City, Pampanga - Manage large amounts of incoming calls and technical inquiries - Helps customers troubleshoot their satellite cable service - Dispatches field technicians for unresolved technical issues. - Assist customers with basic billing questions.
APRIL 2017 – AUGUST 2017 Chat Support Arvato Bertelsmann – Angeles City, Pampanga - Answering a large number of incoming chat queries - Troubleshooting customer’s Xbox Console
NOVEMBER 2016 – MAY 2017 General Care Agent Alorica – Clark Freeport Zone, Pampanga - Manage large amounts of incoming calls and technical inquiries - Helps customers with basic troubleshooting for their mobile phones - Assist customers with basic billing questions. - Up-Selling new products and promotions
APRIL 2016 – SEPTEMBER 2016 Customer Service, Tier 1 Tech Support, and Sales Representative VXI Global - Quezon City, Manila - Managing large amounts of incoming calls and customer service inquiries - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Helps customers with basic troubleshooting for their mobile phones and internet service. - Helps with customers who has billing concerns - Up-Selling new products and promotions
SEPTEMBER 2015 – MARCH 2016 Customer Service Representative iQor Clark - Clark Freeport Zone, Pampanga - Managing incoming calls and customer service inquiries - Conducts welcome calls for customers with newly purchased vehicles.
JUNE 2014 – MAY 2015 Customer Service and Sales Representative NetcastBPO - Clark Freeport Zone, Pampanga - Managing incoming calls and customer service inquiries - Provide accurate, valid, and complete information by using the right methods/tools - Serves customers by selling products and meeting customer needs.
