I've been with BPO for 5 years now. Handling Technical and Customer support. Well trained Technical support, (Phone, Cable, and Internet) Call Handling, Calm under pressure, Communication skills (Fluent in English) , Time Management, Can Identify clients/Customer concern. Can be trained easily, Ability to work in different time zones, Can do multi-tasking (Especially replying to a chat or answering to a call or doing the same vice/versa.) Lastly, Can handle a group of people/ Team Lead. I also work as a VA for Real Estate, Roofing Company and HVAC. HVAC, REAL STATE, ROOFING, (Scrapping emails, Sending Emails, Replying to the concerns through email, Scheduling, Appointment and Cold Calling)I am a graduate of Bachelor of Elementary Education. Tools that I am capable of Asana, Nextiva, Tawk, Trello, Email Scrapper, Mozzila Thunderbird, Dropbox, Linkined Google suit, Zendesk and Web mail.