Customer Service Expert | eCommerce VA

Expected Salary:
$1000.00/month
Employment Type:
Freelance
Facebook Connected
Public ID Verified

Basic Information

Age
38
Gender
Female
Member Since
March, 2021
Education
Bachelors Degree
Experience
15 years

Top Skills

Customer Support

Writing

Email Support

Summary

My goal is to help you maximize your time and productivity to focus on other aspects of your business.

I have over 15 years of experience in the customer service industry.

I have developed my administrative skills through my roles as a virtual assistant for clients in a law firm and recruitment firm mainly responsible for CRM/ATS data entry and maintenance, client/candidate correspondence, and appointment/interview scheduling.

I have also worked for an eCommerce business mainly responsible for order processing using the Shopify platform (fulfillment/ refund/ replacement/ cancellation) and customer service using Zendesk.

Skill Rating

Admin & Office (Virtual Assistant)

Appointment Setter
Data Entry
Email Management
Research
Travel Planning

Customer Service and Admin Support

Email Support
Phone Support
Social Media Moderation
Customer Support

English Skills

Translation
Tutoring Teaching
Writing
Speaking

Writing

Editing Proofreading

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