Customer service representatives are the staff that represents the support that you offer your customers either pre, post, or during the purchase cycle. 

Customer support agents play an essential role in how customers and clients perceive your brand. 

Depending on what is essential to your business, you can hire customer service representatives for phone support, live chat, email support, and many other things.

Whenever outsourcing customer service to the Philippines, you will save thousands of dollars per year in salary costs, that’s guaranteed. However, it is also crucial that you hire customer service reps that can easily replace the equivalent skilled employee in your home country.

The goal for outsourcing customer service to the Philippines comes down to these two crucial things:

1. You want to save money on salary costs. This is usually the first reason people decide to hire remote customer support agents.
2. Replace local customer service employees with the same quality of staff in the Philippines. Don’t forget. This is equally as important as the cost savings. 

Your goal is to benefit from both of those key benefits successfully. If you do this, you will see incredible results for your business.

Here are some examples of a customer service representative job responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Keep records of customer interactions, transactions, comments, and complaints.

Here are some examples:

• Experience working as a customer service representative is a plus
• High school diploma, general education degree, or equivalent
• Ability to stay calm when customers are stressed or upset

You can outsource customer support by directly hiring experienced and qualified customer service representatives in the Philippines and save as much as 80% on salary costs. 

The hourly rate for customer service representatives depends on the person. You can browse the thousands of customer support jobseeker profiles on the Virtual Staff marketplace and see for yourself what the actual salary rates are. 

How do you know you are paying the correct salary rate for customer service representatives in the Philippines?

To successfully hire remote customer service agents, please consider the following things:

• Customer support agents who are entry-level will likely want a lower hourly salary than somebody with vast experience.
• Check the applicants’ customer service background and ask questions about previous jobs listed on their resume.
• Don’t base your decision entirely on picking an applicant with the lowest asking rate.
• It’s important to remember that the goal for outsourcing customer support to the Philippines is to replace expensive employees with lower-cost but equally-skilled customer service representatives in the Philippines.
• As a general rule of thumb, if you’re not saving at least 50% on what it would cost you to hire in the USA, then you’re paying too much.
• Base your hiring decision on how suitable the applicant is. Remember, although you want to save money by outsourcing customer support to the Philippines, you still need to ensure that you are hiring good quality staff.

You can outsource customer service to the Philippines and save 80% on salary costs by hiring experienced, skilled, and English-speaking full-time customer support representatives.

You can choose between two options when outsourcing customer service to the Philippines through the Virtual Staff Philippines outsourcing platform.

Hire customer service agents on the Virtual Staff marketplace:

It’s easy. You just need to create your free employer account verify your account, and you can immediately message, interview, and hire customer service representatives directly.

Inside your VirtualStaff.ph employer dashboard, you’ll have access to all of the following features:

1. Payroll (ability to pay your virtual staff)
2. Time tracker and screen monitoring
3. Work log (track the activity of your staff)
4. Messaging, live chat, and video calling options.

You don’t have to communicate with your staff inside VirtualStaff.ph. You only have to pay your staff through the platform.

The salary you agree with your customer service staff is entirely between you and the individual applicant. You send them a job offer from inside VirtualStaff.ph.

Hire customer service representatives with our Enterprise (done for you) solution:

Get extra legal protections, your own dedicated client success manager, as well as recruitment and human capital support.

Our enterprise solution is geared towards businesses that want to hire at least three staff over the next 12 months. This is the service that some of our large global clients use, mainly because of the extra-legal protections that we have put in place.

You can learn more about the enterprise solution.