Customer service is the first point of call for customers with issues with your product. However, consistent assistance is not enough. To resolve computer-related concerns, people turn to tech support services. A "user" error, defect, or technical issue doesn't matter to them; all they care about is getting it fixed so that they can go back to work.

Customer service reps work with consumers of all ability levels. They may have to explain technical terms to those unfamiliar with computers and the Internet. A successful technical support representative may solve complex computer problems with simple instructions and dedicated customer care. 

Technical support is required for your customers to get the most out of your product.

Customers will ultimately cease using your product if you don't have a tech support staff in place to handle these queries. As a result, the turnover rate rises. Simply said, if you're in the business of selling a product, you need an excellent technical support representative to be successful.

Hire a technical support representative for between $3.00-$10.00 per hour.

The actual salary will depend on the person, and as a general rule, you can expect to pay a higher hourly rate for somebody with more experience and specialist knowledge.

Compared to countries like the United States or Australia, you can expect to save 70% to 80% in salary costs. To find tech support representatives in the Philippines, you can submit a free job post here on VirturalStaff.ph. 

After creating your free account, you can hire the best technical support representative on VirtualStaff.ph.

When you post your job ads, include a detailed description of the responsibilities of the technical support representative in the job description. Then from the pool of applicants, screen thoroughly and invite them for an online interview. 

Remember to set your expectations on the job post so that the potential applicants can meet your criteria.