Ma. Lei Adrianne Bulao

I'm interested in the Customer Support Supervisor position. I provide timely assistance using remote tools like chat systems, emails, and call software. I handle escalations through collaboration platforms and remote databases. I lead a team of 15 representatives, monitoring performance with virtual meetings and KPI data. I also manage calendars, schedule meetings, handle communications, and perform data entry with cloud-based tools. Additionally, I have intermediate skills in data entry and video editing. My goal is to ensure smooth and effective remote operations during the night.