John Erick "Epok" Pascual
Customer Service and Virtual Staff
Makati, Philippines|Verified Account
Preferred Salary:
₱18,496/month (Approx $320.00)
Preferred Employment:Part Time
Top Skills
customer service executive
send/receive email
email handling and management
microsoft office knowledge
chat moderation
chat and e mail support
transaction data entry
replying email admin works
presentation making
english proficiency writing
SUMMARY
EDUCATIONAL DETAILS
CENTRO ESCOLAR UNIVERSITY
Computer Science
SY 2002 - 2004University of The East Ramon Magsaysay Memorial Medical Center
Nursing
SY 2007 - 2007WORK HISTORY
Groupon Philippines - Makati
Head of Customer Support
Employment period : 2011 - 2013Lazada Group - Makati
Head of Lazada BPO
Employment period : 2013 - 2013iFlix Philippines - Taguig
Head of Customer Support
Employment period : 2014 - 2014Circles.Life - Makati
Head of Customer Happiness / Customer Service
Employment period : 2014 - 2020Circles.Life - Makati
Regional Lead, Special Projects and Customer Happiness Support Lead
Employment period : 2020 - 2021Circles.Life - Makati
Regional Platforms Lead
Employment period : 2021 - 2022