Ma. Erica Lane Tapia
Virtual Assistant
Quezon Cityq, Philippines|Verified Account
Preferred Salary:
₱27,744/month (Approx $480.00)
Preferred Employment:Part Time
Top Skills
writing sorting email
data entry managing
data cleansing
customer service - email
computer literate ms office
computer literate ms office
appoitnment setter
10 years bpo experience
SUMMARY
EDUCATIONAL DETAILS
Polytechnic University of the Philippines
Office Administration
SY 2005 - 2009Refocus
Data Analytics
SY 2023 - 2009WORK HISTORY
Accenture - Quezon City
Data Analyst – (Provider Database Operations)
Employment period : 2008 - 2010IBM Daksh Business Process Services Philippines Inc. - Quezon City
Customer Service Specialist – Email Customer Support
Employment period : 2010 - 2011Manulife Data Services Inc - Quezon City
Senior Quality Analyst
Employment period : 2011 - 2017Manulife Data Services Inc - Quezon City
Portfolio Reconciliation Analyst
Employment period : 2017 - 2018Manulife Data Services Inc - Quezon City
Technical Reconciliation Analyst – Metrics and Reporting
Employment period : 2018 - 2020Manulife Data Services Inc - Quezon City
Senior Finance Business Analyst
Employment period : 2020 - 2022