Gladys Angel Ulep
Social Media Management/ Email Marketing /Funnel Building/ Content Creation/ Digital Marketing/ Blog Content Management
Top Skills
SUMMARY
EDUCATIONAL DETAILS
Cagayan State University
Multimedia
SY 2014 - 2018WORK HISTORY
Startek - Makati City
ADMINISTRATIVE VIRTUAL ASSISTANT- Data Entry, getting quotes from various energy suppliers. Email Management. Create letter of authorities for customers and then submitting it to suppliers. Communicating to different brokers and suppliers through email and extracting what was said by the broker/supplier via email/tickets and then adding this into Zoho CRM. Handling Contract Objections & Failures. Processing Contracts between customers and suppliers via Docusign. Communication via Slack. Researching business and creating leads into Zoho. Finding and creating leads using Zoho CRM.
Employment period : 2019 - 2020SALES REPRESENTATIVE - Tuguegarao City
Sales Officer/Cashier- Created restaurant procedures for manuals and training. Created restaurant procedures for manuals and training. Resolved guest concerns and complaints in order to maintain a positive atmosphere. Responsible in supporting the quarterly statement of profit and loss. Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed. Oversee inventory control, ordering, food sanitation and quality control of food products. Effectively lead and motivate employees through the implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
Employment period : 2018 - 2019INBOUND CALL CENTER AGENT - Quezon City
INBOUND CALL CENTER AGENT- Follow up customer calls where necessary. Document all call information according to standard operating procedures. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information Complete call logs. Research required information using available resources.
Employment period : 2019 - 2019Concentrix - Quezon City
INBOUND CALL CENTER AGENT- Follow up customer calls where necessary. Document all call information according to standard operating procedures. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information Complete call logs. Research required information using available resources.
Employment period : 2020 - 2021