VirtualStaff.ph Refund Policy

All subscription payments are non-refundable, except as outlined under our 14-Day Hiring Guarantee.
Your subscription is based on the number of active seats you purchase, and you are billed monthly based on that seat count.
14-Day Hiring Guarantee:
If you do not successfully hire or onboard a staff member within 14 days of subscribing, you're eligible for a full refund — no questions asked.
Refund requests must be submitted within the 14-day window by emailing support@virtualstaff.ph.

Subscriptions renew automatically each month based on your current number of active seats.
Renewals are non-refundable.
If you wish to avoid renewal charges, you must cancel all seats before the renewal date.

You can cancel your subscription (i.e., reduce or remove seats) any time through your VirtualStaff.ph account.
You may also email support@virtualstaff.ph for assistance.
It is your responsibility to manage and cancel active seats if you no longer wish to be billed.

All payments made to workers through the platform are final.
It is your responsibility to ensure that the correct amount is entered and that you're paying the intended worker.

Our enterprise solution, "Full-Service Teams", is separate from seat-based subscriptions and operates under distinct terms and conditions.
Payments under the Enterprise Solution are non-refundable, as outlined in your specific contract.

This refund policy applies only to services provided directly by VirtualStaff.ph.
It does not cover any services, subscriptions, or products offered by third-party providers.

For questions or assistance, please contact us at support@virtualstaff.ph.