A chat support specialist interacts with consumers through live chat to respond to inquiries or troubleshoot. 

Typically, a chat support specialist's primary role is to function as a front-line customer service representative, ensuring client satisfaction by resolving their complaints. 

Here are the minimum requirements when you hire a chat support specialist online:

• At least one year of experience as a chat support professional or in a comparable fiel
• Possess exceptional communication skills
• Typing speed and accuracy
• Multitasking 
• At least with a Bachelor of arts degree

You might also hear chat support agents referred to as live chat agents.

Customer service is the lifeblood of every company, vital in establishing a sustainable customer base and enabling businesses to thrive. 

Using live chat customer service has several advantages for both your company and your clients, including the following:

• Customers find it easy to use live chat.
• The return on investment for live chat is greater.
• A competitive edge may be gained by using live chat.
• Live chat is a time saver.
• Using live chat boosts sales.

Long-term connections are built via live chat.

Customers may need instant assistance from a corporate representative.

Using email or the website's live chat function, chat support specialists communicate with clients to answer questions, solve difficulties, and resolve problems.

Customers want chat assistance to be convenient and straightforward to use since they are the ones who utilize it daily.

It's not uncommon for live chat assistance and social media customer care to operate together due to their overlapping nature.

As a result, to provide the best customer support possible, chat agents must be well-versed in all of the company's business offerings.

They need to be well-versed in everything they deal with, from products to warranties to user manuals to current marketing initiatives.

You can hire live chat agents in the Philippines for between $3.00 and $6.00 per hour, depending on the applicant’s work experience, skillset, and credentials. 

If you’re hiring a chat support team leader or manager, then expect to budget perhaps $5.00 per hour and above. 

It’s still up to you if you’ll give an additional bonus on top of your agreed-upon salary, and of course what salary you are willing to pay!

Online recruiting enables instant, real-time engagement and hiring and job search activity 24 hours a day, seven days a week. 

Employers may post jobs directly on a reputable employment site in as little as five minutes and instantly begin getting CVs and applications.

VirtualStaff.ph is the Philippines outsourcing marketplace. 

Our marketplace is exclusively for businesses looking to hire Filipino online workers.

We have an extensive database of hundreds of thousands of Filipino workers spanning all known sectors, competencies, and talents, including chat support specialists and many others!

Sign up for free and post a job today.