Hire Customer Service Virtual Assistants

Customer service virtual assistants are similar to a general virtual assistant; however, they specialize specifically in areas that relate to customer service.

You can expect a customer service virtual assistant to help your customers by telephone, email, social media messenger, or your website's live chat.

If you only require your staff to do customer service or customer support exclusively, you should hire a customer support rep .  

However, suppose you want to hire a staff member who can do customer support tasks and perhaps admin, social media posting, and other similar tasks. In that case, it would be best to hire a customer support VA.

Customer service virtual assistants must feel at ease working remotely. 

They should feel comfortable taking the initiative while simultaneously following your processes.

Customer service virtual assistants must possess advanced computer abilities, ranging from word processing to spreadsheet creation, and experience in things such as telephone support, live chat, and email support.

Additionally, they should be meticulous and organized.

Strong interpersonal skills are required since virtual assistants may communicate via telephone or online with consumers, suppliers, and internal staff.

The Philippines' cost of living is between ¼ and ⅓ lower than countries such as the US or the UK.

This means you can hire customer support in the Philippines for significantly less than it would cost you to hire local employees doing the same job in your home country.

Aside from lower labor costs, the country also has the great selling point that its joint official language is English.

It’s, of course, up to you as the employer how much you want to pay your CS virtual assistant.

However, we’d suggest looking at paying between $4.00 to $8.00 per hour to hire an excellent quality virtual assistant .  

This amount depends on the applicant's job experience, competence, and qualifications. 

When looking to hire a customer service VA, many outsourcing providers are to choose from. 

However, there is one safe and secure all-in-one virtual assistant marketplace exclusive to hiring part-time or full-time remote staff in the Philippines. And that is VirtualStaff.ph.

Create an account on VirtualStaff.ph and start posting jobs on the Philippines easiest outsourcing platform. 

After creating your free account, you can instantly post your job and receive quality virtual assistant applicants within 48 hours.