Question 1

What is a customer service virtual assistant?

Accepted Answer

A customer service virtual assistant is a remote professional who handles customer inquiries, support tickets, and communications through various channels such as email, chat, and phone. They help ensure a smooth customer experience by addressing questions, resolving issues, and providing information about products or services.

Question 2

What skills should a customer service virtual assistant have?

Accepted Answer

A customer service virtual assistant should possess strong communication skills, both written and verbal. They should be proficient in using customer support software and tools, have excellent problem-solving abilities, and demonstrate empathy and patience when dealing with customers. Additionally, they should be able to manage time effectively and handle multiple tasks simultaneously.

Question 3

Why hire customer service virtual assistants in the Philippines?

Accepted Answer

Hiring customer service virtual assistants in the Philippines offers cost-effective solutions without compromising quality. Filipino VAs are known for their excellent English communication skills, strong work ethic, and cultural compatibility with Western businesses. This can lead to improved customer satisfaction and significant savings on staffing costs.

Question 4

How much does it cost to hire a customer service virtual assistant?

Accepted Answer

The cost of hiring a customer service virtual assistant in the Philippines ranges from $3 to $7 per hour, depending on their experience and skill level. This translates to approximately $480 to $1,120 per month for full-time work. On VirtualStaff.ph, you can set and negotiate the hourly rate directly with the virtual assistant you wish to hire.

Question 5

Where to find a customer service VA?

Accepted Answer

You can find skilled customer service virtual assistants on VirtualStaff.ph. Our platform allows you to browse through profiles, review qualifications, and directly communicate with potential candidates. Sign up today to find the perfect VA for your business needs.

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Common questions

What is a customer service virtual assistant?

What skills should a customer service virtual assistant have?

Why hire customer service virtual assistants in the Philippines?

How much does it cost to hire a customer service virtual assistant?

Where to find a customer service VA?