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The Human Touch: Building Strong Relationships with Your Virtual Assistant Team

Updated on : 26 Jul 2024

In the rapidly expanding world of remote work, building a strong relationship with your Virtual Assistant team—or Virtual Staff, as I like to call them—is absolutely key. Whether you're onboarding a single VA or assembling a whole squad, never underestimate the power of the human touch. It's essential, and frankly, it’s just good business practice.

Now, let’s talk shop.

You know my stance on this: hire people remotely, build your team overseas, and yes, you can save a hefty sum while accessing top-notch talent. It’s a win-win. But there’s a twist—when you're working remotely, you miss out on those spontaneous water cooler moments. On the upside, you don’t have to foot the bill for the water cooler either! (I’m all for cutting those pesky costs, right?)

Jokes aside, the crux of effective remote team management is to humanize your team and your interactions with them. So, how do you keep it human when your team is just a bunch of pixels on a screen?

If you’re leveraging a platform like VirtualStaff.ph to build your remote team, as you know, it's straightforward to find, hire, onboard, and pay your VA all within a compliant framework. But that's just the beginning. The magic happens in the day-to-day interactions, in the tools you us, and in the casual exchanges that bring your team closer.

Whether it's Slack, Trello, Asana, or our own chat system on VirtualStaff.ph, pick your tools and make them work for you. But remember, it’s not just about task management; it’s about relationship building.

Start with the basics—a simple "Hey, how was your weekend?" can go a long way. These small interactions help bridge the digital divide, fostering a connection that transcends virtual boundaries. Consider scheduling regular video calls too. They're a fantastic way to put faces to names and add that essential personal touch.

Think about it: building strong relationships in a remote setup shouldn’t be any different from what you’d do in a traditional office. The principles of respect, communication, and personal interest don’t change just because we’re interacting through screens.

I often catch myself overthinking or overcomplicating things. Every now and then, I have to remind myself, "Michael, why are you making this so complicated?" The answer is usually to strip it back and simplify. This approach works wonders, especially in the virtual world.

By the way, you can learn here how to create a win-win relationship with your Virtual Staff.

So, let's keep it simple. Engage with your virtual team regularly and genuinely. It’s not just about getting the job done; it’s about building a team that’s engaged, efficient, and emotionally invested. That’s how you create a thriving remote culture that feels as close-knit and productive as any in-house team.

To sum it up, the "human touch" in remote work settings isn’t just a nice-to-have, it’s a must-have. It strengthens your team’s cohesion, boosts morale, and ultimately enhances productivity. So next time you log on to interact with your virtual team, remember a little humanity goes a long way.

By the way, if you enjoyed this article, check out my funny guide to navigating cultural sensitivity in building overseas teams.

Staff that plug into your business.

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Michael Brodie

Founder of VirtualStaff.ph — Creator of the VirtualStaff Seat System​

Michael Brodie is the founder of VirtualStaff.ph and the creator of a structured offshore staffing model designed to plug directly into your operations.

After years of seeing business owners struggle with freelancer inconsistency, outsourcing complexity, and lack of operational control, Michael set out to build something different. Not another job board or BPO, but a system designed to add capacity without adding complexity.

The result was VirtualStaff.ph: a structured way for established businesses to increase operational capacity with dedicated offshore staff in the Philippines who integrate into their day-to-day operations, while the business stays in control and receives one predictable monthly cost.

Through this model, businesses can add reliable Filipino support staff into their operations across functions like customer support, admin, billing, bookkeeping, and back-office operations.

Today, businesses across the US, Australia, and the UK use VirtualStaff.ph to build stable, long-term teams that increase output, maintain control, and grow capacity without increasing operational complexity.

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