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Online Job Seeker Guide

Home Based Customer Service Jobs in the Philippines

This article will explain how you can get a home-based customer service job in the Philippines.

Customer service is the make or break of a company that wants to build a long-term customer relationship. 

Filipinos are born customer service experts. Not surprisingly, given our cultural heritage of hospitality, kindness, and compassion, we can be empathic and courteous employees. Additionally, fluency in English qualifies Filipinos to work in any English-speaking business.

As a result of this mix of characteristics, the customer service industry in the Philippines is booming, with over 500,000 Filipino’s working in customer service positions in the business process outsourcing (BPO) industry.

You’ll never run out of options from the following industries:

  • Business Process Outsourcing
  • Telecommunications
  • Healthcare
  • Financial Services
  • Online Retail and eCommerce
  • Travel and Hospitality
  • Construction and Engineering
  • Food Industry
  • Professional Services
  • Education

Home-based customer service jobs in the Philippines have many job titles, including but not limited to the following:

  • Customer Service Representative
  • Customer Care Associate
  • Customer Care Operator
  • Customer Liaison Officer
  • Customer Relationship Specialist
  • Customer Service Agent
  • Customer Service Associate
  • Retail Associate
  • Telephone Support Specialist
  • Technical Support
  • Chat Support
  • Email Support
  • Account Representative
  • Account Specialist
  • Call Center Customer Support
  • Business Service Representative

Although customer service jobs are about providing good customer service, the job responsibilities may vary for each employer.

As for the educational requirements, customer service representatives or CSRs are not often graduates of a specific school or course of study; their academic qualifications range from short courses to university degrees or even High School diplomas.

Indeed, customer support positions account for about 340,000 tertiary graduates' tertiary graduates. So, you don’t need to worry if you haven’t completed your college degree.

In the local sector, the Philippines customer support positions are widely classified according to years of experience:

Junior: less than two years of experience in customer service.

Intermediate: 2-4 years of previous experience in customer service.

Senior: 4+ years of experience in customer support.

What are the Qualifications for applying for Home-Based Customer Service Jobs in the Philippines?

First of all, It's essential to have the right personality characteristics to succeed in customer service. One crucial trait would, of course, be the ability to show empathy when dealing with a disgruntled customer.

You’ll encounter different types of customers every day, and the best way to approach that is to have a calm and understanding personality.

To best serve most callers, you need to diversify your personal and work interests to approach any interaction as an opportunity to learn something different.

Here are the typical job responsibilities and qualifications for customer service jobs:

  • Experience working on a personal computer and with exceptional computer skills
  • Keen to details and organized
  • Ability to multitask
  • Professional demeanor with a friendly voice
  • Problem solver and critical thinker
  • Can work under pressure
  • Great communication skills


Remote Customer Support Representative Jobs

Remote customer support representatives communicate individually with clients and customers. They may be part of a team that includes remote and in-office staff or part of a completely remote team.

This role demands the same abilities as customer service representatives. On the other hand, remote customer service representatives must be highly motivated and capable of successfully communicating with their clients and team leaders.

Looking for Home-Based Customer Service Jobs in the Philippines?

There are many job sites you can look for when you’re searching for customer service jobs. However, there’s one safe and secure home-based jobs platform in the Philippines where you can look for part-time or full-time 100% online jobs, whether you have or don’t have any previous customer service experience.

Register yourVirtualStaff.ph account and find online jobs through the Philippines safest work from home jobs website. After creating your free account, you can immediately apply for home-based customer service jobs in the Philippines!

Here's some more helpful articles for finding a home-based job in the Philippines:

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By: Candy

Blogger and Virtual Assistant from Pamgpanga, Philippines.